Front of House Team Member - Job Summary
We are looking for a friendly, professional and customer-focused Front of House Team Memeberto join our Front Office team.
As a Front of House Team Member you will be the first point of contact for guests and will help ensure they receive a welcoming and efficient service throughout their stay. This role would suit someone with strong communication skills, good attention to detail and the ability to work confidently in a busy hospitality environment.
Key Responsibilities
- Welcome guests and assist with check-in and check-out
- Respond to guest enquiries in a friendly and professional manner
- Manage reservations, room allocations and special requests
- Answer telephone calls and accurately record guest messages
- Process payments and follow cash-handling procedures
- Maintain accurate guest accounts and billing information
- Provide information about hotel facilities and services
- Promote and upsell hotel services where appropriate
- Work closely with housekeeping, reservations and other departments
- Assist guests with local information, bookings and luggage enquiries
- Resolve guest queries and minor issues efficiently
- Follow company procedures relating to health and safety, fire safety and security
Experience & Skills
- Previous experience in reception, front desk, customer service or hospitality is preferred
- Excellent verbal and written communication skills
- Friendly, professional and customer-focused approach
- Strong organisational and multitasking skills
- Good attention to detail
- Basic computer skills and confidence using booking or reservation systems
- Ability to remain calm and professional in a busy environment
- Good problem-solving skills
- Cash-handling experience is beneficial
- Previous hotel experience is an advantage
Working Hours
Applicants should be able to work flexible shifts, which may include evenings, weekends and bank holidays depending on the rota.
What We're Looking For
We are looking for someone who is reliable, approachable and enjoys helping people. You should be comfortable working as part of a team while also being able to manage your own responsibilities during a shift.
If you have customer service experience and would like to develop your career within hospitality, we would be pleased to hear from you.
Pay: £12.77 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Sick pay
Work Location: In person
