THE ROLE
Working for a world leading, global bicycle brand, the role will involve working closely with your partnered Retail Sales Manager and the retailers in their dedicated area. You will be responsible for providing an industry leading service to Giant’s loyal and passionate retail network offering every aspect of support, including dealing with warranty claims, processing sales orders, and dealing with Click & Collect and stock consignment for our franchise stores.
WHAT YOU’LL DO
- Communicate via phone and email, you will work with your own retailer base and Giant franchise stores to answer their queries on sales, warranty, product, click and collect, basic credit enquiries and provide any other support they may need
- Load sales orders and warranty orders into the internal system
- Manage our franchise store stock consignment process
- Create and use reports for both internal and external stakeholders
- Liaise with our logistics and distribution partners to update on delivery and order status or returns
- Proactively work with your retailers on future deliveries, products, promotions and any other beneficial initiatives
- Provide assistance with, or conduct other duties as and when required
WHO WE’RE LOOKING FOR
The successful candidate will be a highly organised and motivated individual, ideally with previous administrative and customer service experience with the ability to work in a time-critical, and on occasion, pressured environment. You will be very task-focused with excellent attention to detail, a friendly and helpful telephone manner, and a can-do attitude towards all our retailers’ needs.
Working in a small team, you will be a team player who is a confident communicator both verbally and written with a natural ability to build rapport easily with our valued retailers. You will be able to manage a varied and busy workload whilst showing a willingness to learn additional skills outside of the role. You must possess an excellent understanding of MS Excel and Outlook.
A passion for cycling and a sound understanding of bicycles, components and rider accessories is essential; previous experience within the cycling industry would be highly advantageous
- Educated to GCSE level (or equivalent)
- Previous experience using Microsoft Outlook and Excel on a daily basis
- Previous administrative and customer service experience, ideally within a telephone-based or customer facing environment
WHAT WE OFFER
Term: Permanent, Full-Time
Hours: Mon-Fri 9am-5pm with the possibility of supporting out of hours events if required
Salary: Competitive, experience depending
Location: Giant UK Head Office based in Cossington, Leicestershire
Benefits:
- PENSION: Company Contributory Pension Scheme
- BONUS: Profit and KPI based Bonus Scheme
- HEALTHCARE: Private Health Insurance (terms apply)
- HOLIDAYS: 21 days holiday, increasing a day for each full year worked up to a maximum of 25 days. Public holidays given in addition (unless working is required which will be notified in advance)
- WELLBEING: Access to Company Wellbeing Scheme
- FAMILY: Enhanced Maternity and Paternity packages
- BIKES: Loan Bike Scheme (restrictions may apply)
- DISCOUNTS: Generous employee discounts on bikes, gear and apparel
SUPPORT AND DEVELOPMENT
Performance Reviews: Regular check-ins with KPIs and targets
Training and Growth: Internal and external training courses, plus career development opportunities
At Giant Group, we believe in creating an inspiring and inclusive work environment where passion and people come first. We welcome applications from people of all backgrounds and experiences — because we know our differences are our strength.
Join us at Giant Group, and help us elevate the cycling experience for everyone!
Application question(s):
- A passion for cycling and a sound understanding of bicycles, components and rider accessories is essential; previous experience within the cycling industry would be highly advantageous
Experience:
- Customer service: 2 years (required)
- Administrative: 2 years (required)
- Similar Role: 2 years (preferred)
Work Location: In person
