This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.
We are looking for an Administrative Assistant to join our Adult Mental Health Services situated in Hall Court, Telford. The Service offers mental health care and treatment across a variety of different age ranges and presentation.
You will be working as part of a team along with Medical and Clinical Administrators and other Administrative Assistants. In the role you will be expected to be able to use your own initiative and judgement, although you will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.
What will the role entail?
Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments.
Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
Use a variety of electronic systems (MS Office, RiO, ORACLE).
Manage and deal with calls from service users, families, carers, and other professionals.
Support the team in carrying out admin work requests via the centralised admin inbox.
Confidently handling queries of a challenging/sensitive nature.
Concise and accurate message taking.
Reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Team Leader.
Prioritise own workload and meet deadlines in order to meet the requirements of the post.
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application .
Please read and review the attached Job Description & Person Specification for further details on this role.
