Overview:
We are looking for a talented and proactive 2nd Line IT Engineer to join our team on a 6-month fixed-term contract. This is a fantastic opportunity to play a central role in a complex and exciting business integration programme, supporting the merging of systems, processes and technologies across multiple sites.
Working as part of a collaborative IT team, you will provide 2nd line support while helping to deliver critical integration activities, ensuring colleagues experience a seamless transition throughout this significant period of change. You will have the opportunity to work on a variety of technical challenges, contribute to key project milestones and make a lasting impact on the future technology landscape of the business.
This role would suit someone who enjoys a fast-paced environment, thrives on problem-solving, and is excited by the opportunity to be involved in a large-scale integration project with genuine business impact.
Responsibilities:
You’ll take ownership of complex incidents and service requests escalated from 1st line, supporting colleagues and external clients using Evolve, our in-house body shop system. You’ll also support and guide our 1st Line IT Engineers, helping them grow their skills.
You’ll join a collaborative team with real influence over how our Service Desk operates, leading on escalations, working hands-on with Microsoft 365, Azure, Entra ID, Intune and networking kit including Meraki, Fortinet and Cisco, and helping shape our documentation, processes and service as we grow.
As our 2nd Line IT Engineer you will:
Who are Solus?:
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
We have so much to offer when it comes to being a Solus colleague:
Competitive salary based on location, skills, experience, and qualifications.-
Bonus opportunity tied to your performance and the overall success of Solus.
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Company pension scheme with employer contributions.
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33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
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Save money with up to 40% discount on Aviva products and other retailer discounts.
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Share in Aviva’s success through the Aviva Save As You Earn scheme.
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Supportive policies including parental and carer’s leave.
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Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
