Deliver a smooth and effective patient engagement service by liaising professionally with patients on the waiting list.
Act as a key point of contact for patients experiencing long waits.
Manage EPR to ensure all patient contact is recorded promptly and accurately.
Develop and maintain subject matter expertise in DrDoctor.
Maintain spreadsheets to ensure activity is up to date, accurate, and easily shared.
Main contact for patients and clinical teams
Support patient engagement activity
Use DrDoctor and EPR systems
Understand waiting lists and pressures
Coordinate meetings, minutes, and actions
Maintain patient activity records and spreadsheets
Manage correspondence and confidentiality
Assist with elective recovery plans and data
Support complaints handling and escalation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .
Main contact for patients and clinical teams
Support patient engagement activity
Use DrDoctor and EPR systems
Understand waiting lists and pressures
Coordinate meetings, minutes, and actions
Maintain patient activity records and spreadsheets
Manage correspondence and confidentiality
Assist with elective recovery plans and data
Support complaints handling and escalation
