Are you ready to embark on an exciting career as a Patient Services Receptionist at our state-of-the-art cancer centre in Oxford?
Join our dedicated team at GenesisCare UK and become the welcoming face of our centre, delivering an exceptional experience for every patient, visitor and colleague who walks through our doors.
As a Patient Services Receptionist, you'll play a key role in creating a positive first impression for our patients while ensuring the smooth day-to-day running of reception and supporting the wider administration team. You'll provide outstanding customer service, manage a busy reception environment and help deliver a seamless patient journey from arrival through to departure.
What You'll Do
- Welcome patients, visitors and healthcare professionals with warmth and professionalism.
- Act as the first point of contact for the centre, managing enquiries both in person and over the telephone.
- Support patients throughout their visit, including assisting with paperwork, directing appointments and communicating any delays.
- Work closely with the Patient Administration team to ensure appointments and patient records are accurately maintained.
- Process documentation, scan patient information and ensure records remain accurate and confidential.
- Coordinate patient transport where required.
- Maintain a clean, organised and welcoming reception environment.
- Order reception supplies and undertake a variety of administrative duties to support the efficient operation of the centre.
- Build positive working relationships with colleagues across clinical and administrative teams to deliver an exceptional patient experience.
What You'll Have
- Previous experience working within a busy reception or front-of-house environment.
- Excellent communication and interpersonal skills.
- A genuine passion for delivering exceptional customer service.
- Strong organisational skills with the ability to prioritise competing demands.
- Confidence using Microsoft Office, including Word, Excel and Outlook.
- Excellent attention to detail and the ability to maintain accurate records.
- An empathetic and professional approach when supporting patients and visitors.
- Previous healthcare experience is advantageous but not essential.
Why Choose GenesisCare
Discover what's in store for you when you join the GenesisCare UK team:
- Shape your work-life balance with 26 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
- Prioritise your wellbeing with complimentary private medical and dental cover, Employee Assistance Programme and Income Protection.
- Access world-class radiotherapy for you and your immediate family, if required.
- Secure your future with our Company Contributory Pension Scheme.
- Support your wellbeing with Babylon Health and Headspace.
- Free parking at most GenesisCare centres.
- Exclusive employee retail discounts.
Who We Are
GenesisCare UK is the leading provider of private oncology services in the UK, delivering innovative, personalised cancer care through a network of 14 specialist centres.
Working alongside world-class clinicians and healthcare professionals, we provide advanced diagnostics, medical oncology, radiotherapy and Theranostics, helping patients achieve the very best outcomes.
At GenesisCare, we're passionate about innovation, collaboration and investing in our people. Join us and help shape the future of cancer care while developing your own career in a supportive and purpose-driven organisation.
Job Types: Full-time, Permanent
Pay: £26,000.00-£28,500.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- On-site parking
- Private medical insurance
- Sick pay
Experience:
- Medical Administration: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
