About the Company - Ralawise has been established for over 40 years and has become the largest and leading UK distributor of promotional wear and leisure clothing. With a head office in North Wales and operations across Europe, the business offers a diverse range of products and operates within a fast-growing industry.
KEY DUTIES:
- Answer inbound calls from customers identifying their needs to maximise orders
- Deal with customers in a way that achieves the highest level of customer service
- Make calls to existing customers to promote new deals
- Accurately input telephone and email orders
- Manage customer accounts in relation to back orders, shortages and general information
- Carry out back office administration, ensuring reports are actioned daily and reporting methods are adhered to
REQUIREMENTS:
- Previous experience in a telephone based customer service role is required
- Computer literacy in application of Microsoft Word, Excel, Outlook and the ability to pick up bespoke systems
- Strong communicator – Excellent Customer Service
- Self motivated individual with ability to work under pressure
- Teamwork – a team player who can play an active role in a dynamic team
- Customer focused/drive to deliver improved customer satisfaction
- Good organisational skills
Hours - Monday - Friday 9am - 5.30pm
23 days holidays (rising to 25 days), + your birthday off as extra!
Job Types: Full-time, Permanent
Pay: £26,507.00 per year
Benefits:
- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
Application question(s):
- Are you happy working onsite 5 days a week 9am - 5.30pm
- Do you live in a daily commutable distance to CH5 2UA
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
