Operations Coordinator
Location: Cirencester
Salary: £28,000-32,000 (depending on experience)
Job Type: Full-time, Permanent (Office-Based)
Join a Growing Business Where Your Ideas Matter
We're a specialist supplier of fibre optic networking products, serving customers across the UK and internationally. We're known for our technical expertise, excellent customer service and commitment to getting things right.
We're now looking for an Operations Coordinator to become a key member of our team, supporting the Operations Manager and sales team while helping to keep our day-to-day operations running smoothly.
We're a friendly, supportive office where everyone works together to get the job done. We value people who are willing to roll up their sleeves, help wherever needed and take pride in delivering excellent service.
Just as importantly, we're looking for someone who isn't afraid to ask questions, suggest better ways of working and positively influence how we operate. If you enjoy improving processes rather than simply following them, you'll fit in well here.
The Role
This is a varied, hands-on position. You'll be involved in everything from shipping customer orders and preparing export documentation to updating our ERP system, supporting suppliers and helping improve our operational processes. This role would suit someone with 1–3 years' experience in administration, logistics, operations or customer service who wants to build a career in operations management.
Some days you'll be working at your desk, while on others you'll be helping to prepare urgent customer shipments or solving a logistics issue. Flexibility, organisation and a positive attitude are essential.
Key Responsibilities:
Shipping & Logistics
- Process UK and international shipments
- Receive and process stock
- Produce shipping labels and export documentation
- Arrange courier collections
- Track deliveries and resolve shipping issues
- Ensure customer orders leave accurately and on time
Order Fulfilment
- Prepare and pack customer orders
- Verify products and serial numbers
- Coordinate daily order dispatches
- Maintain high standards of accuracy and presentation
Operations Administration
- Maintain our ERP system
- Process purchase orders and supplier information
- Prepare customer and compliance documentation
- Support stock management and inventory accuracy
- Produce reports and maintain operational records
Supporting the Business
- Respond to operational enquiries
- Support the Operations Manager with day-to-day activities
- Help document and improve internal processes
- Contribute ideas that make the business more efficient
- Be willing to help wherever needed as part of a small, collaborative team
About You
You'll probably enjoy this role if you are:
- Highly organised and naturally methodical
- Someone who notices the small details
- Comfortable juggling multiple priorities
- A confident communicator
- Curious and always looking for better ways of doing things
- Happy working both independently and as part of a close-knit team
- Practical, adaptable and willing to get involved wherever needed
Essential Skills & Experience
- Experience in an operations, logistics, administration or coordination role
- Excellent organisational skills
- Strong IT skills, including Microsoft Office
- High attention to detail
- Good written and verbal communication skills
Desirable
Experience with any of the following would be beneficial:
- ERP systems (particularly Odoo)
- International shipping and export documentation
- Courier platforms such as DHL, UPS or FedEx
- Stock control or warehouse operations
- Distribution, manufacturing or technical products
What We Offer
- Competitive salary based on experience
- Company pension
- Medical insurance
- Full training and ongoing development
- A friendly, supportive office environment
- The opportunity to make a genuine impact on how the business operates
- A varied role with real responsibility and autonomy
- Opportunity to grow as the company continues to expand
Why Join Fibrenet?
We're a small business, which means your contribution is visible and valued. You won't be confined to one narrow task; you'll gain experience across operations, logistics and business administration while working closely with a supportive team.
If you're looking for a role where you can take ownership, learn new skills, influence how things are done and become an important part of a growing business, we'd love to hear from you.
Please apply with your CV and a short covering note telling us why this role interests you and what you could bring to the team.
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Company pension
- Free parking
- Private medical insurance
- Sick pay
Work Location: In person
