A fantastic opportunity has become available at Nationwide for a high performing, passionate and ambitious individual to bring specialist risk & control expertise as a Manager - Risk & Controls dedicated to Change Governance, Risk & Controls (GRC). You’ll be joining the CIO & Change Risk Management team that collaborate across the wider COO GRC. This role will focus on enabling the effective management of the enterprise change risk and control position.
You’ll be passionate about developing data led approaches to delivering risk and control insight that drives proactive action and prioritisation of work.
You’ll have a track record of delivery, with high standards of performance and be able to build trust and strong working relationships.
You’ll be comfortable to work through ambiguity and proactively build your network to allow you to engage collaboratively across other Risk Management teams and subject matter experts to produce high quality and informative products.
As a high performing Change GRC - Manager, Risk & Controls, you will provide specialist change risk expertise and services.
This role is responsible for 1st Line GRC, delivering high support and high challenge services in the management of: Change Execution Risk Policy, Key Controls & Indicators, Enterprise Risk Reporting, Loss Event and Scenario Analysis. It is also responsible for setting, evaluating and reporting on how the Change Portfolio supports targeted risk positions across the enterprise risk profile.
Collaboratively working alongside Risk Teams in COO GRC and the Business and closely with the central Portfolio Management & Operations team. You’ll enable effective management of risk and controls in change execution enabling safe and sound delivery of the Change Portfolio.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our London or Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
This role is responsible for leading the provision of expert insight into change risk and control across Portfolio Management and Operations within COO Business Services. It focuses on enabling the effective identification, assessment, and management of risks associated with change execution. By embedding robust risk practices into transformation activities, the function ensures that risks are proactively identified and managed throughout the lifecycle of change initiatives.
Acting as a trusted partner to senior stakeholders, the role provides both support and constructive challenge to drive risk-informed decision-making across complex programmes. It ensures the ongoing maintenance and enhancement of the Change Execution Risk framework, including policies, risk appetite statements, and associated metrics, while maintaining alignment with the broader Enterprise Risk Management Framework (ERMF). Strong governance is applied to monitor adherence to policy and risk appetite, with clear oversight of waivers, dispensations, and breaches.
In addition, the position plays a key role in defining, enhancing, and monitoring controls and performance indicators. This includes driving the adoption of automation to improve the efficiency, transparency, and effectiveness of risk management processes. Comprehensive risk reporting is delivered through oversight of Risk and Control Self-Assessments (RCSAs), Key Risk Indicators (KRIs), Key Control Indicators (KCIs), and issue and loss event management processes, ensuring a consistent and enterprise-wide view of risk exposure.
The role also leads forward-looking risk activities, including scenario analysis and horizon scanning, to identify emerging risks and strengthen controls. It ensures strong integration between the Change Framework and the ERMF, embedding risk expertise into strategic investment planning and funding decisions to optimise risk outcomes. Collaboration across COO GRC and enterprise risk teams is essential to deliver a joined-up approach, while continuous improvement and innovation are championed to enhance the effectiveness and maturity of Change GRC practices.
- Significant experience in the management of change risk within financial services context
- Deep change policy, risk and controls expertise
- Strong understanding of the change investment and delivery lifecycles
- Strong stakeholder relationship and influencing skills with Senior Management level up to ExCo – 2, including accountable policy and risk owners
- Proven delivery experience, with problem solving mindset
- Delivered data led approaches to risk management
- Prior experience in change risk roles in either 1LoD, 2LoD or 3LoD capacity
- Relevant change and or risk certifications (Prince2, IRM etc.)
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
There are all sorts of employee benefits available at Nationwide, including:
- 25 days holiday, pro rata
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death
- Wellhub – access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
