As one of the first points of contact for our guests, you will play an important role in providing a warm welcome and ensuring guests have an enjoyable experience throughout their stay. We are looking for someone who is approachable, organised and confident communicating with guests in person and over the phone and email.
Key Responsibilities
- Welcoming guests and providing friendly, professional customer service
- Checking guests in and out of the hotel
- Managing reservations, cancellations and amendments
- Answering telephone calls, emails and guest enquiries
- Taking payments and handling basic reception administration
- Providing guests with information about the hotel and local area
- Communicating with housekeeping, restaurant and other hotel departments
- Dealing with guest requests and resolving any issues professionally
- Keeping the reception and front-of-house area tidy and welcoming
- Completing general administrative duties as required
Previous hotel or reception experience would be an advantage, but it is not essential, as training can be provided.
Pay: £12.71-£13.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
