A vacancy has arisen for a part-time receptionist (30 hours per week in our Respiratory Outpatients Department at the Royal United Hospitals NHS Foundation Trust in Bath.
We are looking for a friendly, enthusiastic and proactive Receptionist(s), with exceptional multi-tasking and communication skills to assist in covering a busy reception area.
We are looking for candidates who have good computer skills, a cheerful and proactive approach and multi-tasking skills due to ever-changing priorities. An approachable, professional person with exceptional organisational skills and the ability to learn would suit this post.
As a key member of the outpatient team, you will work on the front reception desk alongside a Healthcare Assistant (HCA), providing a welcoming, professional, and compassionate service to patients and visitors. Many of the patients attending the department may be undergoing investigations for a potential cancer diagnosis or living with a life-limiting condition, so empathy, sensitivity, and excellent communication skills are essential.
Your responsibilities will include managing patient information on the hospital Patient Administration System (Millennium), booking and coordinating appointments, handling telephone enquiries from patients, GPs, and other healthcare professionals, arranging patient transport, and undertaking a range of administrative duties to support the smooth running of the service.
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person‑centred care we’re proud of.
We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!
Discover what it’s like to live and work in Bath , explore our RUH staff benefits , and learn how we’re building healthcare for the future through the Dyson Cancer Centre and our commitment to research .
We are looking for someone who is highly organised, customer-focused, and able to work effectively in a busy environment. Flexibility is important, as you will be expected to provide cover for reception colleagues during periods of annual leave and unexpected absence.
Please see the job description for more details.
