Role Overview
We are seeking a professional and customer-focused Service Advisor to join our busy Renault Trucks dealership. The successful candidate will act as the main point of contact between customers and the workshop, ensuring all service, maintenance, and repair work is managed efficiently and communicated clearly.
This role is ideal for someone with strong organisational skills, excellent customer service abilities, and experience within the commercial vehicle, automotive, or heavy goods vehicle (HGV) industry
Key Responsibilities
· Welcome customers and accurately record vehicle service and repair requirements.
· Schedule workshop appointments and coordinate with the workshop controller and technicians
· Prepare job cards, estimates, and service documentation.
· Provide customers with clear updates on repair progress, additional work required, and expected completion times.
· Obtain customer authorisation for additional repairs and associated costs.
· Liaise with Renault Trucks warranty and parts departments to ensure timely processing of claims and parts availability.
· Ensure all work is completed in line with Renault Trucks manufacturer standards and dealership processes.
· Process invoices, explain completed work to customers, and arrange vehicle handover.
· Maintain accurate records of customer interactions, vehicle history, and workshop activity using the dealership management system.
· Handle customer queries and complaints professionally, escalating issues where necessary.
· Support the achievement of workshop efficiency, labour sales, and customer satisfaction targets.
Skills & Experience Required
Essential
· Previous experience as a Service Advisor, Aftersales Advisor, or similar customer service role within the automotive or commercial vehicle sector.
· Excellent communication and interpersonal skills.
· Strong administrative and organisational abilities.
· Ability to work effectively in a fast-paced environment.
· Good IT skills and experience using dealership or workshop management systems.
· Full UK driving licence.
Desirable
· Experience working with Renault Trucks or other HGV/commercial/passenger car vehicle brands.
· Knowledge of warranty procedures and maintenance contracts.
· Understanding of workshop operations and vehicle maintenance processes.
· Experience in invoice preparation and cost estimation.
Personal Attributes
· Customer-focused with a professional and friendly manner.
· Confident communicator, both face-to-face and over the phone.
· Proactive and able to manage multiple tasks simultaneously.
· Strong attention to detail and accuracy.
· Team player with a positive attitude and willingness to support colleagues.
Working Hours
· Monday to Friday 07:00 – 17:00
· Overtime may be required to meet operational needs.
What We Offer
· Competitive salary
· Manufacturer training and development through Renault Trucks
· Pension scheme
· 29 days holiday including bank holidays
· Staff discounts on parts and servicing
· Opportunities for career progression within a leading commercial vehicle dealership
Equal Opportunities
· Alex Aiken & Son Ltd is an equal opportunities employer and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation
How to Apply
· Please send your CV and a brief covering letter outlining your relevant experience to [email protected]
Pay: £35,000.00-£40,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
