Please Note: This is a full-time role operating on a two days on, two days off rolling rota, with some evening work included. If you do not have full availability, please do not apply.
About Us
Playzone Swansea is part of a growing UK group of Soft Play Centres with over 20 years of success. Alongside our daytime play sessions, we host Adult Nights and Private Hire events, creating a fun and dynamic environment for both our customers and our team.
We're looking for an enthusiastic Trainee Duty Manager to join our team. This role is ideal for someone looking to take their first step into management or gain valuable leadership experience while developing their career in the leisure and hospitality industry.
The Role
As a Trainee Duty Manager, you'll work closely with the Site Manager and Duty Managers to learn all aspects of working within a busy leisure venue. You'll receive training and support to develop your management skills, gradually taking on increased responsibility for leading shifts, supporting the team and ensuring our customers receive an outstanding experience.
This is a fantastic opportunity for someone with experience working in a leisure or hospitality environment who is ready to progress into a management role.
Key Responsibilities
- Deliver outstanding customer service and help resolve customer queries professionally.
- Support the day-to-day operation of the centre to ensure a safe, clean and welcoming environment.
- Learn how to lead shifts and motivate the team to deliver excellent service.
- Assist with maintaining high standards of cleanliness, hygiene and health & safety.
- Support staff training, coaching and development.
- Help maximise sales opportunities and contribute to achieving site targets.
- Assist with staffing, daily operational tasks and overall site presentation.
- Develop the confidence and skills required to independently manage shifts.
About You
- Experience working in a leisure or hospitality environment is essential.
- Looking to take your first step into management or develop your leadership skills.
- A positive, proactive attitude with a genuine passion for customer service.
- Strong communication and organisational skills.
- IT literate, with a working knowledge of Word, Excel and Outlook.
- Reliable, motivated and flexible, with the ability to work shifts, weekends and evenings.
- Keen to learn, take responsibility and build a long-term career with us.
Benefits
- Up to £13 per hour
- Comprehensive training and ongoing management development
- Genuine opportunities for career progression within our growing business
- Staff discounts and reduced meal costs
- Free on-site parking
If you're ready to develop your leadership skills and build a rewarding career in leisure and hospitality, we'd love to hear from you.
Apply now with your CV. Shortlisted applicants will be invited to a Zoom interview followed by an in-person meeting.
Job Types: Full-time, Permanent
Pay: Up to £13.00 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Application question(s):
- The Duty Manager role operates on a 'two days on, two days off' rota, including weekends, school holidays and some evenings. Do you have full flexibility for this?
Experience:
- Hospitality: 1 year (preferred)
- Food service: 1 year (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
