AV Group is recruiting professional SIA Door Supervisors to join our growing team.
We are not looking for people who simply stand on a door.
We want alert, confident and approachable professionals who understand customer service, public safety and the responsibility that comes with representing our business and our clients.
About AV Group
AV Group provides security, medical and facilities services across Trowbridge, Bristol, Bath and the surrounding area.
Our teams support busy nightlife venues, live music events, festivals, hotels, private functions and corporate clients.
We focus on high standards, strong venue relationships and proactive security. Our officers are expected to prevent problems, communicate effectively and create safe, welcoming environments.
The role
You will work as part of a professional security team at licensed venues and events across Bristol.
Your duties will include
- Lead and manage a team of door supervisors, ensuring they are well-trained and carry out their responsibilities effectively.Control and monitor access to the premises, verifying the age and identification of patrons to meet legal requirements.
- Maintain a strong visible presence to deter inappropriate behaviour and enforce venue Assignment Instructions.
- Act as the point of contact for any disturbances or incidents, handling them professionally and efficiently, and liaising with management and local authorities.
- Ensure compliance with all relevant security and licensing laws and regulations.
- Provide outstanding customer service, assisting patrons with inquiries and concerns.
- Monitor the surroundings to identify potential security risks and address them proactively.
- Complete incident reports and maintain accurate records of events during your shift.
- Collaborate with the venue’s management and local authorities as needed.
What we expect
- SIA (Security Industry Authority) Door Supervisor License
- Proven experience in a similar role with strong leadership abilities.
- Excellent communication and interpersonal skills.
- Ability to remain calm under pressure and make sound decisions.
- Physical fitness and the ability to stand for extended periods.
- In-depth knowledge of relevant laws and regulations related to security and licensing.
- Strong customer-focused and service-oriented approach.
- Flexibility to work on Thursday, Friday, and Saturday nights and other days as needed.
- Previous experience is useful, but attitude, professionalism and judgement matter more. We do not tolerate aggressive behaviour, poor standards, drug use, inappropriate relationships, dishonesty or officers who avoid responsibility.
What we offer
- Regular work across established Bristol venues and events
- Competitive hourly rates
- Radios and body-worn cameras supplied
- Clear operational support from experienced managers
- Free training in conflict management and first aid
- Opportunities to work alongside our medical response teams
- Progression into office and management roles
- Structured feedback and ongoing development
- A company that supports good staff and recognises strong performance
- A professional team where standards are applied consistently
Our values
Professional - We deliver a first-class service with care, attention and reliability.
Respectful - We treat every person and situation with dignity and respect.
Inclusive - We help create safe and welcoming spaces for everyone.
Dynamic - We adapt quickly when circumstances change.
Ethinical - We act with integrity, honesty, and fairness in every decision.
Who this role suits
This role suits someone who takes pride in their work, notices what others miss and understands that good security is built on communication, preparation and sound judgement.
You should be comfortable speaking with customers, challenging poor behaviour, supporting vulnerable people and taking control when an incident develops.
You will represent AV Group every time you put on the uniform.
Hours: Evenings, nights, weekends and event shifts
Contract: Self-employed/flexible, part-time and regular hours available
Licence required: Valid SIA Door Supervisor licence
Pay: £15.50-£19.50 per hour
Pay: £15.50-£19.50 per hour
Work Location: In person
