Help to Claim Adviser
Hours: Part-Time (28 hours per week)
Contract: Permanent
Salary: £27,263 per annum, pro rata
Location: Buxton, Chesterfield, Ilkeston or Matlock (hybrid mix of home and office working)
Join our team - https://www.citizensadvicederbyshiredistricts.org.uk/vacancies/staff/
About the role:
We have an opportunity for a Help to Claim Adviser to join our existing advice services team who deliver advice to the public on issues relating to Universal Credit and linked benefits and issues. The role will form part of the national Help to Claim service which provides support to people with queries relating to Universal Credit up to first payment via telephone and webchat between 8am and 6pm Monday to Friday.
We welcome applications from experienced advisers, as well as those looking to train in this vital area of work. Full training and support will be provided for the right trainee candidate.
We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.
Who we are looking for:
The ideal candidates will have:
- Excellent communication skills – both written and verbal (essential)
- A non-judgemental, empathetic approach to people (essential)
- Strong IT and digital skills, with the ability to learn new systems quickly (essential)
- A commitment to working to performance targets and KPIs (essential)
- A solid understanding of the current welfare benefits system (preferred)
What we offer:
We’re proud to offer a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:
- Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas
- Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
- Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
- Contractual sick pay: depended on length of service
- Long service rewards: Extra leave and gift cards after five years of service and beyond
- Workplace pension: Auto-enrolment into our pension scheme
- Hybrid working: the option to work from home, if it works for you and for us
Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that Citizens Advice Derbyshire Districts does not hold a sponsor licence.
Pay: Up to £27,263.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Referral programme
- Work from home
Work Location: Hybrid remote in Matlock (Derbyshire)
