Water Technician
Department: Distribution
Reports to: Branch Operations Manager
Location: Bristol
Contract: Full-time, Permanent
Role Purpose
To deliver water dispenser products and services to customers according to the delivery schedule, always ensuring exceptional customer service and satisfaction. The role involves product delivery, cooler installation and sanitisation, compliance with health and safety standards, and proactive customer engagement.
Key Responsibilities
Product Delivery
- Deliver all products to the correct destination within agreed timescales.
- Maximise delivery efficiency by using the most cost-effective routes.
- Complete all deliveries as per the schedule, reducing missed drops and improving route profitability. Installation & Maintenance
- Install and collect water coolers as instructed.
- Ensure all coolers (Bottled Water and Point of Use) are clean and hygienic.
- Perform on-site sanitisations of coolers in line with WHA guidelines and company standards. Documentation & Compliance
- Complete accurate documentation for product movement, including signed delivery notes and photographs in line with procedural guidance.
- Update cooler cards for sanitisations and record serial numbers.
- Ensure compliance with GDPR, WHA, Health & Safety, and hygiene regulations.
Customer Service
- Provide excellent direct customer service with a friendly and professional approach.
- Support Customer Services to address time critical issues and drive continuous improvement.
- Maintain a high standard of general appearance and cleanliness, always wearing the company uniform provided including safety shoes.
- Resolve customer queries promptly and effectively. Sales Support
- Identify opportunities for additional sales (water, cups, coolers, coffee).
- Provide feedback to the Sales team on potential growth areas. Vehicle & Safety - Maintain a safe and clean vehicle.
- Drive safely, adhering to road traffic laws.
- Lift loads over 25kg safely in accordance with HSE policy.
Person Specification
Essential Experience
- Good geographical knowledge of the distribution area.
- Hygiene awareness in line with WHA regulations.
- Basic maintenance knowledge of Bottled Water and Point of Use coolers.
Skills & Competencies
- Excellent customer service skills; ability to work under pressure.
- Strong communication skills (written, verbal, listening).
- Highly flexible, adaptable, and self-motivated.
- Ability to work independently and as part of a team.
- Positive attitude, organisational skills, and attention to detail.
- Ability to manage a varied workload and meet deadlines.
- Consistent performance and achievement-oriented mindset.
Qualifications & Requirements
- Full UK driving licence (preferably clean and ‘C1’ category).
- Positive attitude with a passion for customer service.
- Preferably multi-drop delivery experience.
Pay: Up to £31,000.00 per year
Work Location: In person
