Job Summary:
As a front-of-house (FOH) Team Member at The Carpenters Arms, you will be the face of our country gastropub, delivering exceptional service and a warm, welcoming experience to our guests. Your role involves taking orders, serving food and drinks, and ensuring the smooth running of the pub’s dining and bar areas.
Key Responsibilities:
- Provide outstanding customer service, ensuring all guests feel welcome and valued.
- Take accurate food and drink orders, offering recommendations where appropriate.
- Serve food and beverages efficiently while maintaining high presentation standards.
- Prepare and serve drinks, including wines, cocktails, and specialty beverages.
- Ensure cleanliness and organisation of tables, bar areas, and service stations.
- Process payments and operate the till accurately.
- Work collaboratively with kitchen and bar teams to ensure smooth service.
- Uphold food safety, hygiene, and health & safety standards at all times.
- Assist with setting up and closing down the restaurant and bar areas.
- Handle customer queries, complaints, and special requests professionally.
- Support in stock rotation, restocking, and maintaining a well-presented bar.
- Be knowledgeable about menu offerings, allergens, and dietary requirements.
- Represent the brand ethos and contribute to a friendly, team-oriented culture.
Skills & Experience Required:
- Previous experience in a similar hospitality or customer-facing role is required.
- A passion for food, drink, and providing top-tier guest experiences.
- Excellent communication and interpersonal skills.
- Ability to work efficiently under pressure in a fast-paced environment.
- A positive, proactive attitude and strong team player.
- Flexibility to work evenings, weekends, and public holidays as required.
- Basic knowledge of food safety and hygiene (training will be provided).
Benefits:
- Competitive hourly rate + tips.
- Staff meals on shift.
- Training and career development opportunities.
- Discounts on food and drinks.
- A friendly, supportive, and dynamic working environment.
If you are passionate about hospitality and enjoy working in a lively country pub setting, we’d love to hear from you! Apply today to join our team at The Carpenters Arms.
Job Types: Full-time, Part-time, Permanent
Pay: £10.00-£12.21 per hour
Benefits:
Ability to commute/relocate:
- Thirsk YO7 2DP: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 1 year (preferred)
- Bartending: 1 year (preferred)
Location:
- Thirsk YO7 2DP (preferred)
Willingness to travel:
Work Location: In person
