DAY CONCIERGE
- Rendall & Rittner • £29,500 • Anthology Tottenham Hale Works
ROLE OVERVIEW / DEVELOPMENT DETAILS
You’ll be based at Anthology Tottenham Hale Works, a striking 32-storey landmark of 279 contemporary apartments set within the award winning Hale Village. With a 24-hour concierge team and a sky lounge overlooking the Walthamstow Wetlands, you’ll work in a vibrant, design-led environment that blends city energy with nature on the doorstep. Just two minutes from Tottenham Hale station for fast Victoria line and Overground connections, this is a front-of-house role at the heart of a well-connected, thriving community.
ROLE EXPECTATIONS
You will be the welcoming face of the development, creating a smooth, safe and polished experience for residents and visitors from first hello to final farewell. You’ll coordinate building activity, manage enquiries and deliveries, and keep standards high across the lobby, amenities and back-of-house. You will work a 4 on, 4 off pattern, 07:00–19:00.
WHAT SUCCESS LOOKS LIKE
- Every resident and visitor is greeted promptly, professionally and by name where possible.
- The lobby, entrances and sky lounge present five-star standards at all times, with issues resolved before they’re noticed.
- Enquiries are handled on the spot or triaged efficiently, with clear updates and timely follow-through.
- Incidents, defects and maintenance needs are logged accurately and escalated early to avoid disruption.
- Safety, access control and GDPR standards are upheld without compromising a warm, human service.
- Productive relationships are built with residents, contractors and the managing agent, ensuring a joined-up operation.
HOW YOU'LL SPEND MOST OF YOUR TIME
- Managing the front desk: welcoming guests, handling calls, emails and resident queries.
- Coordinating deliveries, key control and access permissions, maintaining accurate logs and reports.
- Monitoring CCTV, alarms and building systems, responding swiftly to incidents and emergencies.
- Carrying out regular lobby, perimeter and amenity checks; reporting and following up on defects.
- Scheduling and supporting contractor visits and resident bookings, including the sky lounge.
- Keeping handovers crisp and complete so the 24-hour concierge team operates seamlessly.
WHO THIS ROLE IS FOR
- You put people first, balancing warmth with professional boundaries and discretion.
- You stay calm under pressure, solve problems proactively and take ownership to resolution.
- You have an eye for detail and pride in presentation, spotting what others miss.
- You’re tech-comfortable, quick to learn new systems and thorough with record keeping.
- You’re a team player who communicates clearly and builds trust with diverse stakeholders.
EXPERIENCE THAT HELPS
- Front-of-house or concierge experience in residential, hotel or corporate settings.
- Working knowledge of access control, CCTV and basic building safety procedures.
- Familiarity with incident, defect and parcel management systems.
- Coordinating contractors and amenity bookings in a busy environment.
- Supporting operations in a high-rise or multi-amenity development.
WHAT WE OFFER
- 16 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on customer service excellence, situational judgment, building operations and safety awareness, and how you collaborate with residents and contractors
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
