In this role, you help ensure that customers can rely on Eppendorf products when it matters most. By carrying out technical service activities, maintenance, and repairs on customer sites and in-house, you deliver a professional, responsive service experience. Your technical expertise, accurate documentation, and proactive communication support safe, efficient laboratory operations and high customer satisfaction across the UK and Ireland.
- Consistently and accurately perform technical service activities for the Eppendorf product group assigned to you
- Carry out maintenance and repairs on customer sites and in-house
- Maintain direct communication with customers throughout each service job
- Complete service reports, documentation, and CRM records accurately and on time
- Maintain an up-to-date understanding of assigned Eppendorf products using the training tools provided
- Manage spare parts stock at the levels indicated by the Service Manager, and travel flexibly across the UK and Ireland, including occasional overnight stays at short notice
- You have a strong technical background and education, with at least three years of experience in a similar field service or technical service position.
- You bring knowledge of the repair and maintenance of laboratory, medical, or hospital equipment, and you are confident diagnosing and resolving technical issues in customer-facing environments.
- You are proficient in MS Office and complete service reports, documentation, and administrative tasks accurately and reliably.
- You hold a valid UK driving licence and are flexible to travel to multiple site locations across the UK and Ireland, including overnight stays when required.
- You communicate effectively, demonstrate a professional attitude, and put the customer first in every interaction.
Your work is meaningful. Together we contribute to improving human living conditions.
- We offer you creative freedom with a strong, international premium brand in the life science industry.
- We value and reward your performance with an attractive salary.
- Continuous professional development opportunities to grow both personally and professionally. Our opportunities range from a variety of training courses, participation in conferences, and access to learning platforms.
- With us, you will find a colorful, cosmopolitan, and appreciative working environment with always up-to-date technologies, methods, and tools in an environment that also invites networking.
