About Pete's Dragons
Pete's Dragons is an award-winning charity supporting anyone impacted by suicide. Founded in Devon, we provide timely, compassionate support to children, young people and adults bereaved by suicide, alongside delivering education, training and suicide prevention initiatives across the South West and beyond.
Our mission is simple: to ensure that no one has to face the impact of suicide alone.
Every donation, purchase and fundraising effort helps us continue delivering life-changing support to those who need it most. Our Retail Therapy Charity Shop and growing online retail platforms are an essential part of generating the unrestricted income that enables our services to continue.
This is an exciting opportunity to become part of a passionate, supportive and ambitious team while helping to develop one of the charity's growing income streams.
Job Details
Job Title: E-commerce Coordinator
Responsible to: Training and Fundraising Lead
Location: Pete's Dragons HQ & Pete's Dragons Retail Therapy Charity Shop, Exmouth
Hours: 16–24 hours per week (to be agreed)
Contract: Fixed-term contract for 6 months, with the intention of offering a permanent position to the right candidate, subject to performance and organisational needs.
Salary: National Minimum/Living Wage (depending on age), with the opportunity for salary progression as the role develops and subject to performance, increased responsibilities and organisational growth.
Job Purpose
The primary purpose of this role is to maximise income for Pete's Dragons by developing and managing our online retail platforms. You will research, photograph, value, list, package and dispatch donated items, ensuring every product achieves its greatest potential value while delivering an excellent customer experience.
Alongside this, you will be fully trained in all aspects of our Retail Therapy Charity Shop to provide flexible operational cover when required.
This is far more than an administration or retail role. We are looking for someone who is enthusiastic, commercially minded and excited by the opportunity to build and grow our online retail operation. You'll enjoy identifying opportunities, improving processes, analysing performance, working towards targets and helping shape the future of this important income stream.
We hope to find someone who wants to grow with the role and become a valued long-term member of the Pete's Dragons team.
Key Responsibilities – E-commerce
· Research donated items to determine their value and suitability for online sale.
· Photograph items to a consistently high standard.
· Write engaging and accurate product descriptions.
· Create listings across agreed online selling platforms including eBay, Vinted and any future marketplaces.
· Monitor listings and respond to customer enquiries professionally.
· Process online sales promptly and accurately.
· Package sold items securely and professionally.
· Arrange postage and maintain accurate dispatch records.
· Maintain organised storage and stock control for online inventory.
· Remove listings promptly when items have sold through other channels.
· Maintain accurate records of stock, listings, sales and income.
· Use Excel and other digital systems to track sales performance, monitor trends and identify opportunities.
· Produce regular sales and performance reports.
· Work towards agreed listing, sales and income targets.
· Suggest new ideas, platforms and initiatives to grow online income.
· Maintain an organised, safe and efficient e-commerce workspace.
Retail Shop Support
· Deliver excellent customer service.
· Operate the till system.
· Price and display donated stock.
· Replenish shop floor displays.
· Support visual merchandising.
· Assist with processing donations.
· Help maintain a clean, welcoming and safe retail environment.
· Support volunteers where appropriate.
General Responsibilities
· Represent Pete's Dragons professionally at all times.
· Demonstrate the charity's values in every interaction.
· Maintain confidentiality and comply with GDPR requirements.
· Work collaboratively with colleagues, volunteers and supporters.
· Follow all organisational policies and procedures.
· Comply with Health & Safety and safeguarding responsibilities.
· Contribute ideas that improve income generation, customer experience and operational efficiency.
· Undertake any other reasonable duties appropriate to the role.
Person Specification
· Essential: Good working knowledge of Microsoft Office, particularly Excel; confidence using digital systems; excellent written communication, organisation, attention to detail, numerical and customer service skills; ability to work independently.
· Personal qualities: Positive, enthusiastic, commercially minded, reliable, adaptable, proactive, keen to learn and passionate about Pete's Dragons.
· Desirable: Experience with eBay/Vinted, charity retail, product photography, designer/vintage brands, spreadsheets, sales targets, postage systems and visual merchandising.
Training & Development
Pete's Dragons induction, e-commerce systems, shop operations, customer service, till operation, stock management, Health & Safety, safeguarding and manual handling. Ongoing development opportunities will be available as the role grows.
Key Performance Indicators
· Achievement of agreed online sales and income targets.
· Number and quality of online listings.
· Growth in online retail income.
· Accuracy of stock, sales and financial records.
· Timely dispatch of sold items.
· Customer satisfaction and positive feedback.
· Contribution of ideas that improve sales, efficiency or customer experience.
· Ability to provide effective operational cover within the Retail Therapy Charity Shop.
· Professionalism, reliability and teamwork.
Why Join Pete's Dragons?
· Help develop and shape a growing area of the charity.
· Gain experience across e-commerce, retail and income generation.
· Be encouraged to bring new ideas and make a real impact.
· Work within a friendly, supportive and ambitious team.
· Make a direct contribution to supporting people impacted by suicide.
· Build a role with the potential to become permanent and develop alongside the charity.
Pete's Dragons is committed to safeguarding and promoting the welfare of children, young people and adults. The successful candidate will be expected to share this commitment and work in line with all safeguarding policies and procedures.
This job description outlines the main responsibilities of the role and may be reviewed and amended to reflect the changing needs of the charity.
Pay: From £12.71 per hour
Work Location: In person
