Job Overview
Office address: 1st Floor, Unit 6-7 Towers Business Park, Carey Way, London, HA9 0LQ Working hours: Monday to Friday 9:30 am – 6:00 pm (WFH on Friday’s, Flexitime)
An independent Property Company is for a Lettings and Admin Assistant to join the property team and support them in the day-to-day operations of the Lettings and Property Management department.
Responsibilities
- The lettings process from marketing properties to drawing up tenancy agreements and dealing with deposits, carrying out inventory checks and tenant check ins
- Conduct property viewings and liaise with prospective tenants effectively
- Maintain accurate records using our property portal, Arthur Online
- Carrying out and documenting routine inspections and preparing reports of the inspections
- Handle all administrative tasks including data entry, tenancy documentation, and correspondence
- Assisting the ream in handling rental arrears including chasing tenants and serving section notices
- Updating company website, portals and any information booklets for tenants
- Coordinate maintenance requests and liaise with contractors to ensure timely resolution of issues
- Provide exceptional customer service via phone and email, demonstrating professional phone etiquette at all times
- Organise and update property listings, ensuring all information is current and accurate
- Assist with general office duties to support the wider team as required
- Requirement to work occasional evenings and weekends where appointments and viewings have been scheduled
Experience
- Must have a driving licence and own car or transportation
- Proven experience in property management or lettings
- Good interpersonal skills and be able to build a rapport with tenants
- Administrative experience with a focus on customer service and communication skills
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Excellent phone etiquette and professional demeanour when engaging with clients and tenants
What we offer
- 28 days Holiday (including Bank Holidays)
- Private healthcare insurance
- Work from home Fridays - except for viewings, appointments, and any meeting that you are required to attend office for
- Flexible working hours daily (8am - 10am starting time)
- Training and development opportunities
- Company events: 2 Staff parties a year (Christmas + Summer Party), team lunches
- Be a part of a fantastic team
- Free onsite parking
Pay: £36,000.00-£40,000.00 per year
Work Location: In person
