Job Overview
We are seeking an experienced and dynamic Supervisor to oversee daily operations within our organisation. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a proven track record in management roles. This position offers an opportunity to lead a team effectively, ensuring high standards of customer service, organisation, and operational efficiency. The Supervisor will be responsible for guiding staff, managing workflows, and maintaining a positive working environment to achieve organisational goals.
Responsibilities
- Lead and supervise team members to ensure tasks are completed efficiently and to the highest standard.
- Manage daily operations, including scheduling, resource allocation, and workflow optimisation.
- Provide training and mentorship to new and existing staff, fostering professional development.
- Monitor team performance through regular feedback and appraisals, addressing any issues promptly.
- Ensure compliance with health and safety regulations and organisational policies.
- Coordinate with other departments to facilitate smooth communication and operational synergy.
- Handle customer queries or complaints professionally, maintaining excellent phone etiquette.
- Organise merchandising activities and oversee stock levels to meet sales targets.
- Maintain accurate administrative records related to staff attendance, sales figures, and inventory management.
- Support management in implementing strategic initiatives aimed at improving overall performance.
Qualifications
- Proven experience in supervising or managing teams within retail, sales management or similar environments.
- Strong organisational skills with the ability to prioritise tasks effectively.
- Excellent communication skills in both verbal and written forms; multilingual or bilingual abilities are advantageous.
- Demonstrated leadership qualities with a focus on motivating teams and fostering a positive work environment.
- Experience in merchandising, sales management or retail management is desirable.
- Proficiency in administrative tasks using relevant software; good time management skills are essential.
- Previous experience in customer service roles with professional phone etiquette is preferred.
- Organisational skills that enable efficient handling of multiple responsibilities simultaneously. This role offers an engaging environment for motivated individuals eager to develop their management expertise while contributing positively to organisational success.
Pay: £12.71 per hour
Work Location: In person
