Job Advert
Are you a friendly, confident people person who enjoys providing excellent customer service? Do you thrive in a busy environment where no two days are the same?
We're looking for a Casual Customer Service Advisor to join our welcoming team at Aspire Leisure Centre. This is a flexible role, ideal for someone looking for casual work that fits around other commitments while making a real difference as part of a charity that supports people with spinal cord injuries.
As the face of Aspire Leisure Centre, you'll be the first point of contact for our members and visitors. You'll provide a warm welcome, answer enquiries, manage bookings, process payments, support membership sales, and help ensure every customer enjoys a positive experience.
Welcoming members and visitors to the centre
Handling telephone, email and face-to-face enquiries
Managing bookings and membership administration
Processing payments and daily transactions accurately
Supporting membership promotions and sales
Maintaining a clean, tidy and professional reception environment
Working closely with colleagues across the leisure centre to deliver excellent customer service
Excellent communication and interpersonal skills
A positive, proactive and reliable approach
Strong organisational skills and attention to detail
Confidence using Microsoft Word, Excel and Outlook
The ability to remain calm and professional in a busy environment
Previous experience in a reception, customer service or leisure environment would be an advantage, but most importantly we're looking for someone with a friendly attitude and a genuine desire to help people.
We're particularly looking for candidates who can help cover:
Weekday late shifts: 12:00pm – 8:30pm
Occasional weekday early shifts: 7:00am – 3:30pm (annual leave cover)
Weekend shifts: Saturday 7:00am – 3:30pm and Sunday 7:00am – 2:45pm (annual leave cover)
Aspire is a national charity dedicated to helping people with spinal cord injuries achieve independence, choice and opportunity. By joining our team, you'll not only be part of a friendly and supportive workplace but will also be contributing to a wider charitable mission that changes lives.
If you're enthusiastic, customer-focused and looking for a flexible role within a friendly team, we'd love to hear from you.
Apply today and help us create a welcoming experience for every visitor to Aspire Leisure Centre.
