The closing date is 6th Sep 2026
Job summary
This is an exciting opportunity for an independent, organised and motivated administrator to come and work as part of our busy Interstitial Lung Disease (ILD) team!
About the team/department
This is a busy role based with the ILD team. Our specialist clinicians support and treat patients with ILD. There is a positive and supportive culture within the department and the whole team works hard to ensure new members receive a warm welcome.
Diversity
Royal Papworth Hospital is proud to employ a diverse workforce who are encouraged to use their individuality to provide exceptional and personalised patient care. We believe that our strength as an organisation relies on our ability to foster an environment which encourages using our differences as a strength.
Please note that you will not have face to face patient contact as part of this role.
Main duties, tasks & skills required
This role involves providing a high quality, patient focused, efficient and complete administrative to the Multidisciplinary team within the Thoracic and Ambulatory Directorate. There will be particular responsibility to proactively monitor and track patient pathways in order to ensure that patient journeys are processed in a timely and efficient manner in line with nationally and locally defined targets. The post holder will liaise with senior clinical and non-clinical staff both internally and externally.
The post holder will need to prioritise tasks to provide a patient focused, high quality, efficient and complete administrative support service.
There is a need to work as an effective team member to deliver a high-quality administration support.
The post holder will need to provide a co-ordinated but flexible approach to the organisation of patient's electronic notes, letters, referrals, and documentation.
The post involves working within a multi-disciplinary team including clinicians, managers, and other administrative staff in a professional manner in written, verbal, and electronic formats.
Calling patients to prompt blood test for re-prescribing of antifibrotics
Monitoring and triaging of Nurses generic email inbox
Chasing of vital checks such as blood and liver function monitoring
Coordinate Virtual clinics.
Monitoring of the PIFU (Patient initiated Follow Up) Access plan list
Cross covering when required within the wider ILD admin team.
About us
Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.
The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.
For a street view tour: https://royalpapworth.nhs.uk/virtual-tour
Job description
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
Person specification
Qualifications
Essential
Administrative qualification at Level 3 such as NVQ or BTEC, or equivalent experience
English & Maths to GCSE standard
Desirable
European Computer Driving Licence (ECDL)/equivalent qualification or experience
Experience
Essential
Previous experience of using Microsoft Office Applications
Previous experience of working in an office environment
The ability to communicate basic or sensitive information to colleagues, patients, and relatives
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work as part of a multi-disciplinary team to ensure high quality administrative support
Able to organise, prioritise and adjust own workload in relation to the priorities of the department
The ability to make changes to own practice and offer suggestions for improving services
Demonstrates personal duty of care in relation to the safe use of equipment and other resources
Maintains the quality in own work and encourages others to do
Ability to work freely and independently to negotiate and book patient admissions/ appointments
Ability to work under pressure to meet deadlines
Ability to treat all employee and other hospital information confidentially
Recognition of factors in maintaining own and others health, safety and security
Supportive of equality and values diversity
To be able to sit for long periods of time in a Call Centre setting with VDU + headphones
Desirable
Previous experience in minute taking
Previous experience of working in the NHS
Previous experience of using Medical Terminology
Additional Criteria
Essential
As well as being able to demonstrate examples of how they work in a way that is consistent with our values of compassion, excellence and collaboration the successful candidate will be able to clearly demonstrate a commitment to driving culture change through equality, diversity and inclusion.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For help with your application, contact:
Rebecca Byrne
[email protected]
01223639732
Pay scheme
Agenda for Change
Band
Band 3
Salary
£25760.00 Yearly
Contract
Permanent
Working pattern
Full-Time
Reference number
175-2627-1805
Job locations
Royal Papworth Hospital
Papworth Road
Cambridge Bio Medical Campus
Cambridge
CB2 0AY
