**30 Hours a week**
Receptionist – 30 Hours per Week
Fixed Hours: Monday to Friday, 12:30 – 18:30
We are seeking to appoint a new Receptionist to join our team. This role is fixed to the hours of 12:30 to 18:30, Monday to Friday — no variation. Applicants must be fully available for these hours before applying.
The ideal candidate will be well motivated and enthusiastic and have excellent customer service, communication and problem-solving skills. Previous NHS reception experience would be an advantage as well as knowledge of the EMIS clinical system.
Main duties of the job
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Dealing with patient queries, both face to face and over the telephone
b. Dealing with appointment requests, both face to face and over the telephone
c. Greeting and directing patients to booked appointments
d. Greeting and directing visitors to the surgery
e. Taking requests for prescription medication
f. Responding to the needs of clinicians during surgery
g. Registering new patients and temporary residents
h. Dealing with incoming tasks from internal and external sources
i. Inputting data into the patients healthcare records as necessary
j. Making referrals to, and liaising with, the Community Nursing Team
k. Handling non-NHS report requests, including collecting payments from patients for non-NHS services
l. Input and extract information from the Practice clinical system
Job descriptionJob responsibilities
Job Title: Receptionist
Responsible to: Care Coordinator
Responsible for: N/A
Job Purpose:
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities Telephone Duties
1.Making appointments
2.Taking requests for prescriptions
3.Giving out results
4.Advising on ambulance transport bookings
5.Home visit requests
6.Deal with general enquiries, messages from patients and complaints
7.Contacting other providers Reception Duties
8.Register new patients and temporary residents
9.Greet and direct patients and visitors
10.Making appointments
11.Generating and handing out repeat prescriptions
12.Record and send messages internal and external
13.Respond to needs of doctors and nurses during surgery
14.Collect payments from patients for non-NHS services
15.Deal with general enquiries and complaints
16.Scanning, filing, faxing and lab link requests.
17.Handling non NHS report requests including payments OTC
18.Deal with incoming tasks from internal and external sources Prescriptions
19.Dealing with requests for repeat prescriptions
20.Raising prescriptions as per Practice protocols.
21.Dealing with queries relating to repeat prescriptions General
22.Input and extract information from Practice computer system
23.Observe health and safety guidelines at all times.
24.General housekeeping (e.g. keeping reception and waiting areas tidy).
Any other reasonable duties as necessary
Person Specification
Skills
Essential
- Excellent communication skills (Written and Oral)
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
Qualifications
Essential
- Good standard of general education
Desirable
- GCSE Mathematics C or above
- GCSE English C or above
- AMSPAR Receptionist certificate
- NVQII in Customer Care
- CLAIT Qualification
Experience
Essential
- Experience of working with the general public
- Experience of reception work
Desirable
- Experience of working within General Practice
- Knowledge of EMIS clinical system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Pay: £12.71 per hour
Benefits:
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
