Permanent, 35 hours per week
We are looking for someone with experience of the welfare benefits system and managing caseloads. You will be responsible for the provision of welfare benefits advice and more general support to help customers maximise their income, sustain their tenancies and prevent tenancy breakdown.
The post holder will need to demonstrate a good working knowledge of the welfare benefits system, a proven track record of working with challenging and varied caseloads and the ability to convey complex information in a supportive manner.
You will have an exceptional approach to collaboration and commitment to partnership working. You will have a strong sense of social purpose and be committed to making a difference.
Interested in hearing more? Contact Peter Locke, Head of Customer Engagement, [email protected] for an informal chat about the role.
Equality, Diversity, and Inclusion-Different Together
At North Star, Equality, Diversity, and Inclusion are part of our DNA. Together, we continue to build a culture that encourages, supports, and celebrates difference. It fuels our innovation and connects us even closer to customers and communities.
We are keen to reflect the communities we serve and welcome applicants from a broad range of backgrounds and experience. We are committed to tackling issues of under representation in our staff team. As such we will guarantee an interview to any candidate who, has a disability, or considers themselves to be from an ethnic minority background and meets the essential criteria of the role.
We can provide all recruitment material in any format, this includes accepting written applications, as well as on line. We will also make any reasonable adjustments necessary to help candidates participate in our recruitment processes
Closing Date for Applications is Sunday 14th June 2026
Interviews to be scheduled: 24/25th June 2026
INDMED
North Star operates across the North East and North Yorkshire. We build and manage 4,000 units of high-quality, affordable housing including specialist supported housing. We are committed to creating homes and building futures as well as investing in people at every level.
Polaris also called the “North Star” is a constant in the sky. It’s more than just a single star; it’s a natural beacon that’s been used to navigate for centuries. It provides direction to those who are lost and without any other form of conventional navigation. Stars shine, and we look to them for guidance and inspiration. Our Organisation is full of North Star’s’. Bright people who sparkle, achieving great things, and rising stars who shatter expectations, raise the bar, and are great to be around.
What is good about working at North Star?
We are award winning, growing, leading the way with new approaches and thriving as a business. We were the first Housing Association in England to attain Investors in People Platinum standard, which we hold until 2023.
In 2020 we undertook our first Institute of Customer Service (ICS) benchmarking survey, customers told us we deliver an outstanding experience. Customers scored North Star 83/100, exceeding the UKCSI with specific praise for our reputation, ethics, experience, and competence of staff.
In 2021 we were named UK employer of the year in The Housing Heroes and Investors in People Platinum awards
We are proud of what we have achieved, as its hard work. We do it because it makes North Star strong and ensures that we can do the very best for and with our customers.
We have a flexible approach to work, developed by our full staff team. Dependent on your role, you can work from any office, your home, or another location. However, for two days a week you will locate yourself at your place of work. This helps us to maintain our relational culture.
We only employ exceptional people and invest significantly in the development of everyone. People are at the centre of the business, supported by a culture of relational leadership where everyone has a strong voice and influence.
Endeavour House, St Marks Court, Thornaby
Stockton-on-Tees, TS17 6QN
Contact: 03000 11 00 11
