Imagine being the technology expert who keeps our hotels connected, supported and running smoothly.
As our Regional IT Support Engineer (North) on a 6-month fixed-term contract, you'll play a vital role in supporting the IT infrastructure across our Northern portfolio, including York, Leeds and Scotland. Working closely with hotel teams and the wider Group IT function, you'll ensure our systems are reliable, secure and performing at their best, enabling colleagues to deliver exceptional guest experiences every day.
From resolving technical issues and maintaining hardware to supporting networks, telecommunications and new technology deployments, no two days are the same. This is a hands-on role for someone who enjoys solving problems, building relationships and making a real difference across multiple sites.
This is a hybrid role supporting our Northern region, based around the York area. You'll regularly travel between our hotels in York, Leeds and Edinburgh, working closely with colleagues on-site to deliver exceptional IT support across the portfolio.
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Keep our hotels connected – Maintain, support and optimise IT infrastructure across our Northern properties, including Microsoft 365, networks, servers, telecommunications and CCTV systems.
- Deliver expert technical support – Provide second-line support, resolving hardware, software and connectivity issues quickly to minimise disruption for our hotel teams.
- Support business-critical systems – Assist with the maintenance and troubleshooting of key hotel technologies, including Property Management Systems (PMS), Wi-Fi, telephony, TV and AV systems.
- Manage technology and suppliers – Build strong relationships with third-party suppliers, helping to ensure excellent service while supporting the cost-effective procurement of IT equipment and services.
- Drive IT projects – Lead or contribute to technology projects, including system upgrades, new deployments, hotel refurbishments and new property openings, ensuring successful delivery from start to finish.
- Promote continuous improvement – Identify opportunities to modernise our infrastructure, including supporting our transition towards cloud-based technologies where appropriate.
- Share your expertise – Provide guidance and training to hotel teams, helping colleagues become more confident and self-sufficient in using IT systems.
- Maintain high standards – Keep IT assets, system documentation and technical records accurate, up to date and readily accessible, while ensuring hardware and software remain secure and current.
We're looking for someone who combines strong technical expertise with a proactive, customer-focused approach.
You'll bring:
- Experience in an IT Support Engineer, Helpdesk or similar technical support role, ideally within hospitality or another multi-site environment.
- Strong troubleshooting and problem-solving skills, with the ability to resolve technical issues quickly and effectively.
- Experience supporting Microsoft technologies, including Active Directory, Microsoft 365, Azure and Exchange (cloud and on-premises).
- A solid understanding of desktop support, networking (LAN/WAN) and remote support tools.
- Excellent communication skills, with the ability to support both technical and non-technical colleagues.
- A collaborative, customer-first approach and the ability to manage your workload across multiple sites.
- Experience supporting hotel technologies such as Opera PMS, Micros, HotSOS, Mitel, key access or digital signage systems would be advantageous.
- Practical experience with Ethernet/Fibre patching and telecoms infrastructure is desirable.
- A degree in Computer Science, Information Technology or a related discipline, or equivalent hands-on experience.
- Nimble – Responds quickly to technical issues and adapts to the changing needs of a busy, multi-site business.
- Honest – Takes ownership, communicates openly and delivers reliable, secure IT support.
- Brilliant – Brings technical expertise and a passion for finding smarter, more effective solutions.
- Open – Builds trusted relationships and provides friendly, approachable support to colleagues across the business.
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
We’re a rarity - a successful, independent, family-run business that not only puts our people and those we work with first, but also gives back to the lives and communities we impact. Our aim is to become the very best hospitality group in the UK by nurturing our dedicated team of market specialists, who help us make a positive difference to everyone we work with.
