DGT Services is a family run company providing repair and maintenance services to NHS Wheelchair Services for 40 years.
Join our friendly, supportive, experienced team of coordinators, who manage all client enquiries and organise the wheelchair repair and maintenance work schedules for our Engineers.
We pride ourselves on being responsive, professional and capable, yet remain small and personal enough to really care.
As a Customer Service Coordinator, you will be required to deal with telephone enquiries for a significant part of each day. The work can be challenging and busy but the Team is extremely friendly and supportive. Living in or local to Chelmsford is advisable.
As a coordinator, you will:
- Coordinate work schedules for allocated Field Service Engineers and support the administration of this. This includes deliveries, collections, repairs and safety inspections of wheelchairs.
- Have a "can-do" attitude and approach to your work.
- Deal with telephone enquiries promptly in a polite, friendly, effective and professional manner.
- Deal with people on the telephone who may have difficulty communicating because of a disability or where English is not their first language.
- Have a good command of English.
- Have good literacy and numeracy skills.
- Be organised and efficiently manage your time, prioritising your workload.
- Work with an allocated Field Service Engineer and NHS Wheelchair Service Staff.
- Ensure all records and documentation are maintained.
- Maintain accurate database records, using word processing and IT skills, collating information and statistics as required.
If you can meet all these requirements, please apply.
On appointment, you will receive full induction and competency training.
Hours: This is a full time post, 8.30am - 5pm, Monday to Friday, with one hour for lunch. Part-time applications will be considered - please state this on your application. Probationary period.
Pay: From £12.71 per hour
Benefits:
- Company pension
- Employee discount
- Store discount
Work Location: In person
