Pay : £13.42 per hour
Job Description: ARC Operator – in Horley
About us ; Enigma Security Solutions Limited is a growing company which specialise in delivering a highly personalised and focused range of security services. Our extensive client portfolio includes many premium-brand organisations.
Job Summary To provide a monitoring and control service using CCTV, communication systems and computer-based access control systems, within the standards laid down in the Code of Practice and Operational Procedural Manual.
· To monitor CCTV cameras and alarms
· To keep and maintain suitable and sufficient records of all incidents,
· To maintain the security of the CCTV Control and equipment rooms at all times
· To operate and monitor the control room systems · To take calls and inform/act accordingly
· To notify the police and other authorised persons/organisations of incidents
· To maintain and store correctly records, relevant to the execution of the system
· to log and report faults and incidents · to monitor access control and validation, intercom systems
· Ensure professional quality of service delivery and compliance with legislative requirements.
· Answer service calls from SGN staff, Contractors etc
· Record Staff or contractors entering gas sites, validate and record on ARC logbook · Ensure that they have site access for that appropriate site.
· Check and respond to emails.
· Acknowledge any alarms received and take appropriate action.
· Record any new faults found on the system and email appropriate service provider.
· Camera and Perimeter checks on sites
· Arm and disarm gas sites once camera and perimeter checks have been complete.
Person specification: REQUIRED
Qualifications and Skills
· SIA Security License
· Flexible and adaptable to work shift patterns
· Excellent verbal and written English
· Excellent telephone skills
· IT and Computer Literate
· Able to interact with customers
· willing to do rotating shift pattern
· customer service and control room experience Operators may be required to undergo a police vetting procedure or other approved security clearance before commencing duties as an Operations Controller
. Applications with no contact numbers will not be accepted.
Pay: £13.42 per hour
Benefits:
Licence/Certification:
Work Location: In person
