JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Facilities ManagerWhat this job involves: A multi-disciplinary Facilities Management role responsible for the delivery of contracted services within a large client site.
The Facilities Manager will be responsible for delivering an exceptional client service, contract delivery, management of all hard and soft services, financial management, and act as ambassador of the JLL team on site. Reporting into the EMEA Operations Lead they will as act as the point of escalation for the customer for the London office. The client’s office is a modern, office environment providing thriving and diverse communities where enthusiasm and engagement with all users is welcomed and encouraged. We aim to provide the highest level of Workplace experience to customers, colleagues and visitors at each touchpoint.
What your day-to-day will look like: Day-to-day site management activities including site functionality, escalation management, planning and Client satisfaction
Managing Building Management Systems, creating and managing Preventative and the onsite engineer.
Planned Maintenance schedules, using and monitoring relevant task systems,
Environmental Health and Safety and Quality Compliance, etc. as required
Collecting and monitoring the Operation and Maintenance Manual, warranties and logging on the client CAFM system Planon
Asset and Life Cycle Registers, and whatever else is required to ensure maintenance is delivered at the required times
Ensuring compliance with JLL and Client policies, and procedures including statutory compliance and standard operating procedures
Managing budget and spend ensuring alignment with JLL and Client policies and procedure, including creating Purchase Orders, processing invoices, managing service charges, rates, rent, insurance, local taxes as applicable to the site
Delivery or delegation of service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements
Ensuring office housekeeping and cleanliness is delivered to the highest standard, working closely with cleaning vendors, monitoring works and conducting audits
Building relationships with both internal and external customers including the building landlord, partners and vendors to ensure the best Client experience
Communicating efficiently to keep the Client and management team informed of any elevated risks or events, as necessary
Giving direction and mentoring the JLL team and vendors on site to promote engagement and excellent customer experience delivery
Working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors and vendors at all times
Conducting risk assessments and following safety protocols and obtaining permits
Managing and reviewing health and safety documentation to ensure compliance and safety on site
Managing the Facilities team (if applicable), managing teamʼs objectives, goals and growth
Supervising and monitoring teamʼs day to day work
Required Skills and Experience: You have 3-5 yearsʼ direct facilities Management experience delivering combined hard and soft services
You have experience using a Computerized Maintenance Management system for managing Preventative Planned Maintenance
You have experience managing a team/ people management skills
You have knowledge of in-country requirements related to building regulations, H&S, contractors, statutory regulations, etc
You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service focused approach
You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service
You are open and have good communication skills
You strive for excellence in what you do and share ideas for improvement
You are proficient with Word and Excel and have a keen interest in technology
You are adaptable to work to requests and projects that may vary from day to day.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
