Job title - Dental Receptionist
Start - Immediate Star
Reports to - Practice Manager/Practice Principal
About Us
At Tooth Doc, we are a modern, fast-growing private dental practice committed to delivering exceptional, patient-centred care. Since opening, we have built a strong reputation within the local community, reflected in our outstanding 4.9 Google review rating from over 180 patients. This success is driven by our focus on quality, attention to detail, and creating a welcoming, professional environment where patients feel comfortable and confident in their care. Our team is made up of experienced clinicians and dedicated support staff who work collaboratively to ensure every patient receives the highest standard of care. We take pride in maintaining a calm, organised, and friendly practice where both patients and team members feel valued and respected. As a growing practice, we are passionate about investing in our people. We offer a supportive working environment where high standards are recognised, professional development is encouraged, and individuals are given the opportunity to grow and progress in their roles. We are looking for team members who take pride in their work, thrive in a fast-paced environment, and are committed to delivering outstanding patient experiences.
Main purposes of the job
The dental receptionist is the first point of contact for all patients entering or contacting the practice. The main purpose of the role is to provide a friendly, professional and efficient front of house service while supporting the smooth day to day running of the practice.
Key Responsibilities and Main Duties
- Provide a warm, professional welcome to all patients
- Deliver outstanding customer service at every stage of the patient journey
- Handle patient enquiries in person, over the phone, and via email
- Act as the first point of contact for feedback or complaints, escalating when appropriate
- Book, reschedule, and manage appointments efficiently
- Maintain a well-organised and optimised appointment diary
- Support recall systems and follow-ups to maximise patient attendance
- Help convert enquiries into confirmed appointments
- Answer calls promptly and professionally
- Liaise with clinicians to ensure smooth patient flow throughout the day
- Send patient communications using appropriate channels (phone, email, etc.)
- Manage incoming and outgoing correspondence
- Maintain precise and compliant patient records using Dentally
- Confidently upload and manage clinical documentation, including X-rays and images
- Record detailed and accurate notes to support clinical and administrative handovers after each patient interaction
- Support general administrative duties such as scanning, filing, and document management
- Take payments and deposits accurately
- Complete end-of-day cashing up and support financial reconciliation processes · Assist with stock control and ordering, ensuring the practice is well supplied.
Additional Responsibilities at Tooth Doc
- Supporting marketing and outreach follow ups
- Support in generating content for social media posts and stories.
What We Are Looking For
- Previous experience in a dental receptionist role (essential)
- Strong working knowledge of dental software (Dentally preferred)
- Excellent communication and interpersonal skills
- A proactive, solutions-focused approach with high attention to detail
- Confidence in handling sensitive situations and patient concerns
- Proven ability to manage a busy diary and prioritise workload effectively.
- Very well-presented, reliable and punctual.
What We Offer
- Modern, fully equipped practice
- Supportive and friendly team
- Respectful management and clear communication
- Opportunity to grow within the practice
- Exposure to private and cosmetic dentistry
- Full training provided and access to Agilio online learning
- Discounted dental treatment
- Regular pay reviews.
Working Pattern
Thursday and Friday – At Dental Practice – 8.30am to 7pm
Saturday - At Dental Practice – 8.30am to 6pm – Reduced Hours Negotiable
Immediate start available
Salary
Between £13 - £14.50 per hour depending on experience
How to Apply
Please apply via Indeed or send your CV to: [email protected]
Pay: £13.00-£14.50 per hour
Work Location: In person
