About XBP Europe
XBP Europe is an innovative, forward-thinking provider of bills and payment process solutions. Leveraging an EMEA-wide footprint and proprietary technology and services, we are backed by decades of industry-relevant experience.
Bills and payment processes are increasingly omni-channel and paperless. That’s where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organisations work smarter. As part of that, we help to gather, process, and refine valuable data for use in decision-making.
Our digital transformation solutions enhance efficiency, cash flow, and end-user experience. We serve a growing client list throughout Europe. See why organisations of all sizes choose XBP Europe as a digital transformation partner, visit our website at www.xbpeurope.com
ROLES AND RESPONSIBILITIES
Job Title: Operations clerk- Contact Centre
Location: Harlow
Shift timings: Monday-Friday 10:00 AM-6:00 PM including a 30 minute unpaid lunch break
Reporting to : Team Leader, Operations
Department : BPO
PURPOSE
We are looking for a Call Centre Representative who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and
behaviour.
KEY DUTIES/RESPONSIBILITIES
- Manage large amounts of inbound calls, emails and webchats calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by going the extra mile
- Keep records of all conversations in our call centre database in a comprehensible way
- Meet personal/team qualitative and quantitative targets.
REQUIREMENTS
- Previous experience in a customer service role preferred
- Basic computer skills essential ie, familiarity with email and basic PC functionality
- Track record of over-achieving quota
- Strong verbal and written communication skills along with active listening
- Familiarity with CRM systems and practices preferred
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
GENERAL
- Work in accordance with any and all health and safety requirements
- Work in accordance with all data security and confidentiality requirements
- Any other reasonable activity, as requested by a member of line management. The employee is required to undertake any task for which they have been trained, have suitable qualifications and or experience as deemed by a member of management.
BENEFITS
- Referral Bonus
- Permanent Contract
- Annual bonus plan
Disclaimer
XBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws. Read our GDPR policy here. https://xbpeurope.com/gdpr-privacy-notice/
XBP Europe is committed to creating a diverse environment. Qualified applicants will be considered for employment without regard to their characteristics or preferences. We provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. We oppose and avoid all forms of unlawful discrimination including those known as protected characteristics.
XBP Europe recruiters or representatives will only contact you by email ending with xbpeurope.com or exelatech.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.
Job Type: Full-time
Benefits:
- Health & wellbeing programme
- Life insurance
- Referral programme
Schedule:
Experience:
- Call center: 1 year (required)
Location:
- Harlow CM19 5QS (required)
Work Location: In person
Reference ID: Call Center Advisor- Harlow
