Company Information and Introduction:
Are you looking to take the next step in your retail career? Do you have a passion for customer service and working in a fun environment surrounded by toys?
Then you could be our next Toys Department Manager!
Longacres Garden Centre are looking for an enthusiastic Manager to join our fun and friendly Toys team, if you enjoy engaging with the public and showcasing new products and leading a team then this could be the position for you, our Toys department is a fun and interactive role stocking a wide arrange of Toys from Books and Board games to Lego sets.
Longacres Garden Centre aims to be the destination of choice for garden enthusiasts, offering exceptional service and high-quality products at competitive prices. Established in 1979 as a family-run business, Longacres has grown to include six stores across the South East of England, employing over 700 staff in 2026. As a growing company, we provide ample opportunities for personal development and learning within a supportive, inclusive, and friendly team environment. We are deeply committed to our loyal customers, delivering high quality products while maintaining affordability. Guided by our core values - trust and integrity, family, teamwork, accountability, and retail excellence - we strive to continuously enhance the customer experience and foster lasting relationships.
Benefits
- 29 days holiday including bank holidays
- 15% Staff discount (Increase to 20% after 5 years)
- Training and development with opportunities to forge a career with us
Store: Bagshot
Department: Toys
Contract: Full-time, Monday to Friday with a rota’d day off in the week
Includes: Alternate weekend working
Hours: 37.5 Hours per week
Key Responsibilities and Duties:
- Manage our Toys team – this will include the administration of rotas, holidays, and absence cover to ensure the department is sufficiently manned at all times
- Ensure the department delivers an excellent customer experience
- Work with the buyer to assist with seasonal changes and product planning
- Oversee staff within the department and provide guidance as needed.
- Merchandise products on the sales floor to a high standard, ensuring that all the products are clearly and correctly priced and displayed safely
- Serving customers and dealing with enquiries
- Update the team with information such as promotions, new lines, deliveries, and shop floor changes
- Implement new ideas to promote products and increase sales
- Perform probation reviews, return to work interviews, and performance conversations
Key Skills and Competencies:
- Previous management experience within a similar role
- You are enthusiastic and approachable
- Excellent customer service skills
- Punctuality and reliability
- Previous management experience
- Previous experience working within a Garden Centre environment
- Ability to work to deadlines efficiently and effectively
- Experience working in a high-volume retail environment
- Able to work as part of a team and also on your own initiative
- Excellent customer service skills
- You are willing to develop and learn
