Experience Design Manager - Argos In-Store
We can consider a London, Coventry or Manchester base location for this role.
At Argos, we’re on a mission to make shopping effortless, fast, and genuinely enjoyable whether customers are online, in-app, or standing in one of our stores.
We’re looking for an Experience Design Manager to lead our in-store & colleague experiences, shaping how millions of people browse, buy, and interact with Argos every day.
This is a role for someone who loves combining hands-on design, team leadership, and emerging technology to deliver measurable impact.
What you’ll be doing:
Lead and grow a brilliant design team
- Manage, coach and inspire a team of experience designers
- Create a culture of high standards, curiosity, and continuous improvement
- Support career growth while keeping momentum on delivery
- Reporting to the Head of Experience Design
Own the in-store experience
- Shape the future of in-store and assisted digital journeys from kiosks to collections, payments, and beyond
- Design experiences that connect seamlessly with our app, website, and operational systems
- Balance totally unique challenges with bold, innovative thinking
Stay hands-on
- Get stuck into design work when it matters
- Guide teams through complex problems, from idea to execution
- Move fluidly between big-picture strategy and detailed design decisions
- Use AI-powered design tools and workflows to accelerate insight, ideation, and delivery
- Lead by example in exploring smarter, efficient ways to design
Deliver real customer & business impact
You’ll be accountable for outcomes that matter, including:
- Improving customer & colleague satisfaction
- Increasing conversion and in-store purchase rates
- Reducing friction across key journeys
- Designing experiences that are simple, inclusive, and genuinely helpful
Collaborate across the business
- Work closely with Product, Engineering, Retail, and Commercial teams
- Bring stakeholders on the journey through clear thinking and compelling storytelling
- Turn insight into action at pace
Essential Criteria:
- At least 3 years experience managing a design team
- Strong hands-on UX / product / service design capability
- A experience and or passion for omni-channel E2E experiences
- Confidence working with data, research, and experimentation
- Experience in using AI in design workflows
- Someone who thrives in fast-moving, ambitious environments
Tips and guidance on what we look for in portfolios: https://medium.com/p/1ace9c422d2
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