Customer Service Advisor - Saturday to Wednesday - 7am-3pm
Location:
Dawson Lane, Bradford BD4 6HN
Company:
Lassic Ltd
Job post summary
Date posted: 29th July 2026
Pay: £25,500.00 per year
Job description:
We are one of the UK’s leading suppliers of flat-pack furniture and household items. Due to our continued growth, we are looking for a motivated new team member to help us provide excellent support to our customers. The working days are Saturday to Wednesday and hours for this role are 7:00am to 3:00pm. Thursday and Friday will be your days off.
What We are Looking For:
Previous experience in a customer focused role is a plus but not essential – we provide full training.
Key Responsibilities
· Investigate and resolve customer issues efficiently.
· Respond to customer queries via email, phone, and live chat.
· Record and update information in our CRM and order processing systems.
· Liaise with third party couriers regarding deliveries, claims for lost and damaged items.
· Work closely with internal departments to assist customers.
· Manage product enquiries and process replacements, refunds, or resend orders.
· Perform other ad-hoc duties as required.
What We are Looking for in You
· Strong written and verbal communication skills.
· A positive, can-do attitude and the ability to promote high customer satisfaction.
· Excellent attention to detail.
· Good knowledge of Microsoft Office.
· Ability to work independently and as part of a team.
· Understanding of online sales platforms is desirable.
Job Types: Full-time, Permanent
Benefits:
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Bradford BD4 6HN: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Can you work 7am-3pm, Saturday to Wednesday with Thursday & Friday as your days off?
Work authorisation:
- United Kingdom (required)
Work Location: In person
Pay: £25,500.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
