About One Aldwych
One Aldwych is an independent luxury hotel in the heart of Covent Garden. Home to Indigo, the Lobby Bar and Charlie and the Chocolate Factory Afternoon Tea, the hotel has built a reputation for hospitality with character. Independence remains at the heart of the business, creating a culture that values individuality and encourages fresh thinking. Original in shape, style and story, One Aldwych is a place where people can build their careers, contribute ideas and take pride in what they do.
Rewards you deserve
At One Aldwych, we believe people do their best work when they feel supported, recognised and able to grow.
That's why we offer a range of benefits designed to support your wellbeing, development and life outside of work.
- Competitive salary, service charge and paid overtime
- Work Life Balance: No double shifts and paid overtime for all hours worked beyond your contracted hours.
- Complimentary Experiences: Enjoy a complimentary overnight stay and dining experience after qualifying service
- Food & Beverage Discounts: Receive 50% discount across our restaurants and bars
- Hotel Discounts: Preferential accommodation rates for you, your friends and family at One Aldwych and across the Exclusive Collection of luxury hotels
- Local Perks: Access discounts and special offers across shops, restaurants and local businesses throughout Covent Garden and the surrounding area through London Heritage Quarter
- Financial Support: Access Wagestream and receive a £1,000 bonus when you successfully refer a friend
- Holiday & Time Off: Receive 28 to 32 days' holiday, increasing with length of service
- Meals & Uniform: Complimentary meals whilst on duty and professionally laundered uniforms
- Learning & Development: Access training and development opportunities, career conversations and ongoing support
- Recognition & Celebration: Long service awards and programmes that recognise individual and team contributions
- Wellbeing Support: Access confidential support through our Employee Assistance Programme, along with discounted onsite massage and chiropody appointments
What you will do
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Assist Head Concierge with the day to day running of the Concierge department to ensure that all of our guests’ needs and requests are met
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As London experts, confidently recommend the most suitable attractions, tours, shows and restaurants and have the know how to guarantee reservations
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Be the liaison for guests and their internal/external bookings ensuring clear verbal and written communication with everyone involved
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Monitor and supervise the concierge department to ensure the team providing a friendly, courteous service to our guests
What you will bring
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Excellent customer service skills
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Experience in a luxury environment
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Knowledgeable about London and key tourist attractions
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Membership in Les Clefs d’Or (The Golden Keys)
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Excellent command of the English language
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Must be able to drive and have a full clean UK driving license and held for more than 5 years
