Fire Door Call Centre Operator
Location: Camberwell, London – Office Based
Salary: £30,000 – £35,000 per annum, depending on experience
Start Date: Immediate
Job Type: Full-Time, Permanent
About the Role
We are a rapidly growing fire door business based in Camberwell and are looking for a confident, organised and proactive Call Centre Operator to join our expanding team.
This is an important customer-facing role within the business. You will be responsible for handling incoming and outgoing calls, speaking with customers, tenants, contractors and property representatives, coordinating appointments and ensuring enquiries are dealt with professionally and efficiently.
We are looking for someone with excellent telephone skills, strong organisation and a positive attitude who is comfortable working in a busy, fast-paced environment.
Key Responsibilities
- Handle incoming customer and client calls professionally and efficiently
- Make outbound calls to customers and tenants to arrange appointments
- Schedule and coordinate fire door inspections, surveys, repairs and installation appointments
- Manage and update appointment diaries for engineers and site teams
- Respond to customer enquiries and provide clear updates regarding appointments and works
- Liaise with engineers, surveyors, contractors and office staff
- Record accurate customer, property and appointment information on internal systems
- Follow up on missed appointments and outstanding enquiries
- Assist with rescheduling and changes to engineers' diaries
- Maintain a high standard of customer service at all times
- Escalate urgent or complex issues to the appropriate member of the team
- Support the wider office and operations team as required
What We're Looking For
The successful candidate will ideally have previous experience in a call centre, customer service, scheduling, property maintenance, construction or similar office-based environment.
You should be:
- Confident and professional on the telephone
- An excellent communicator with strong customer service skills
- Highly organised and able to manage multiple appointments and enquiries
- Comfortable working in a busy environment where priorities can change quickly
- Reliable, punctual and able to take ownership of tasks
- Confident using computers, email and office-based systems
- Accurate when entering and updating information
- A strong team player with a proactive approach to work
Experience within fire doors, fire safety, construction, social housing, property maintenance or facilities management would be advantageous, but is not essential.
What We Offer
- £30,000 – £35,000 salary, depending on experience
- Full-time permanent position
- Immediate start available
- Camberwell office location
- Opportunity to join a rapidly growing fire door and fire safety business
- Excellent opportunity for career development as the company continues to expand
- Supportive and fast-paced working environment
Apply
If you are an experienced call centre or customer service professional looking to join a growing company where you can become an important part of the operations team, we would like to hear from you.
Immediate start available – apply now.
Pay: £30,000.00-£35,000.00 per year
Work Location: In person
