About the Role
Join Rojelle Aesthetic by Angel, an elite medical aesthetics, laser, and hair restoration practice delivering Harley Street–standard care in Manchester. We are seeking an energetic, ambitious, and proactive Clinic Receptionist & Client Care Coordinator to be the welcoming face and operational backbone of our practice.
In this versatile role, you will deliver five-star front-of-house hospitality, engage and convert inbound client leads over the phone, manage daily CQC compliance logs, and maintain clinic administrative records using Microsoft Word and Excel spreadsheets.
Key Responsibilities
- Front of House Concierge: Welcome patients with warmth and poise, oversee check-ins, process payments, and ensure digital consent forms and medical history questionnaires are completed accurately.
- Lead Conversion & Call Handling: Actively call inbound website and consultation leads to answer treatment questions, follow up on inquiries, and secure confirmed bookings.
- Diary & Patient Coordination: Manage the clinic appointment diary for doctors, nurses, and therapists while handling reminder calls, deposit collections, and patient follow-ups.
- CQC Support & Office Administration: Assist with Care Quality Commission (CQC) compliance records, cleanliness audit checklists, and safety logs while maintaining strict GDPR confidentiality.
- Data Management: Maintain tracking sheets, clinic logs, and consumable stock audits using Microsoft Word and Excel spreadsheets.
- Clinic Operations: Support clinical practitioners with room turnarounds, stock replenishment, and general clinic tasks.
Requirements & Experience
- Experience: Proven background in face-to-face customer service, call centres, telesales, luxury hospitality, or clinic reception.
- Telesales & Lead Calling: Confident and articulate telephone manner with the ability to engage prospective clients and convert inquiries into bookings.
- Software Skills: Solid practical working knowledge of Microsoft Word, Excel / Spreadsheets (data entry and tracking), and email platforms.
- CQC Awareness: Foundational knowledge or working awareness of CQC standards, clinic cleanliness, and patient confidentiality.
- Mindset: High energy, genuine enthusiasm, an eagerness to learn medical aesthetic treatments, and ambition to grow into clinic management.
- Presentation: Polished personal grooming and professional communication reflecting luxury clinic standards.
Desirable Skills (Advantageous but Not Essential)
- Basic experience creating short smartphone video clips, setup photos, or B-roll for Instagram and TikTok stories/reels.
- Familiarity with clinic booking software (e.g., Pabau, Cliniko).
Benefits
- Workplace pension scheme
- Substantial staff discounts across all clinic treatments and medical-grade skincare
- Complimentary catered lunch provided on shift
- Free on-site parking
- Mentorship and structured career progression in clinical administration and aesthetics management
- Immediate start available
Work Location: In person at 1 Burton Place, Manchester, M15 4PT
Pay: £13.00-£14.00 per hour
Work Location: In person
