Overview
We are seeking a professional and organised Medical Receptionist to join our aesthetics team. The successful candidate will be the first point of contact for patients, providing exceptional customer service and administrative support. This role offers an excellent opportunity to work in a friendly environment where attention to detail and excellent communication skills are valued. Prior office or administrative experience is desirable, but training will be provided to the right candidate.
Aesthetic treatment knowledge is ESSENTIAL.
Duties
- Greet patients warmly and professionally upon arrival
- Manage appointment scheduling and cancellations efficiently
- Answer phone calls, respond to enquiries, and direct calls appropriately
- Maintain accurate patient records and update information as needed
- Handle incoming and outgoing correspondence, including emails and postal mail
- Process patient check-ins and check-outs with precision
- Assist with administrative tasks such as filing, data entry, and document organisation
- Ensure the waiting area remains tidy and welcoming at all times
- Support the medical team with administrative duties as required
Skills
- Previous office or administrative experience is preferred
- Excellent organisational skills with strong attention to detail
- Outstanding communication skills, both verbal and written
- Ability to remain calm under pressure and handle sensitive information discreetly
- Proficient in using office software such as MS Office (Word, Excel)
- Friendly demeanour with a professional attitude towards patient care
- Ability to multitask effectively in a busy environment
This position offers a rewarding opportunity for individuals who are organised, personable, and eager to contribute to a caring healthcare setting. Prior experience in an administrative role within a medical or similar environment is advantageous but not essential, as comprehensive training will be provided.
Job Summary
We are seeking a professional and organised Client Advisor to join our front of house team. The successful candidate will be responsible for providing exceptional customer service, managing administrative tasks, and supporting clients with their needs. This role offers an excellent opportunity for individuals with strong office experience and excellent communication skills to contribute to a dynamic organisation.
Responsibilities
- Respond promptly and professionally to client enquiries via phone, email, and in person
- Maintain accurate records through data entry and administrative support
- Manage appointment scheduling and client follow-ups using organisational tools
- Utilise Microsoft Office, Google Workspace, and internal CRM to prepare reports, invoices, and correspondence
- Assist with general clerical duties
- Ensure high standards of phone etiquette when communicating with clients and colleagues
- Support the team with various administrative projects as required
- Uphold confidentiality of sensitive information at all times
Pay: £14.00-£16.00 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
