Overview
A member of a small team of Workplace Hosts to:
Ensure a safe working environment in line with H&S standards.
Delivering a consistent high level of satisfaction to our client teams by having an
attention to detail to the workplace touch points that enable ISS to continually
exceed our customers' expectations.
Building effective relationships with the client and the landlords' teams to ensure
ISS create a great placemaking ethos.
Ensure the clients workspace runs & operates smoothly & cohesively
throughout.
Duties
- Main point of contact for all client's colleagues on the floor; answer questions, help with requests, from technology, events, wellness schedule, etc..
- Support the Workplace Experience Supervisor & Building Manager in the delivery of the operational
- deliverables & engagement of colleagues to provide excellent customer service.
- All-purpose administration to support the delivery of a consistent service to our customers.
- Develop relationships and capture guests & colleague’s individual preferences for future visits
- Administer booking system for Visitor Management, Meeting Rooms, and Desk Bookings,
- Client’s workspace & ensure set up ahead of any meetings as required.
- Ensure that clear desk policy/cleanliness is maintained throughout the office, encouraging the correct
- Behaviours of building users, ensuring your actions are in accordance with the client site guidelines.
- Reporting of any building issues to the right teams to ensure managed correctly.
- Ensuring client’s staff are kept informed & updated on progress of any issues identified / raised.
- Assist the TSB team leaders with desk management, always ensuring cleanliness and maximum availability.
- Ensuring any & all consumable stocks are effectively managed & not overstocked.
- Unlock & lock the building at your location and being vigilant around security and safety for building users.
- Provide mail room services & deliveries to help meet the customer’s needs.
- Undertake security type checks as detailed within building standard operating procedures.
- Be a keyholder for the building so that the unlock & lock actions can be delivered.
- Continually develop and improve our processes that help enhance our service to our customer in the
- Workplace & Hosting provision.
- Taking ownership of your location to ensure that any & all building users feel welcomed & safe in the workspace.
- Optional of working additional Saturday's
Requirements
- Adequate in the use of the required Microsoft Office products.
- Have the relevant hospitality & customer focused service delivery.
- Excellent communications skills with all levels of client seniority.
- Good understanding of H&S requirements within the office workspace.
- Traits:
- Self-starting, proactive & able to work independently with limited support.
- An open & honest communicator with excellent customer service skills.
- Takes responsibility & ownership of their deliverables & a desire to provide
- continuous improvement.
- Has integrity within their approach to their work & shows respect to others
- with a desire to help individuals needing support, a natural host.
- SIA Licence Preferred but not essential.
Pay: From £14.03 per hour
Expected hours: 42.5 per week
Benefits:
- Company pension
- Free parking
Work Location: In person
