Company Overview
We are seeking an experienced and highly motivated Rental Portfolio Manager to oversee a diverse rental property portfolio across the country. This is a senior leadership role responsible for delivering exceptional property management services, leading and developing a team of property professionals, and acting as the primary point of contact for key clients
Responsibilities
Portfolio Management
- Oversee the direct day to day management of a set diverse rental portfolio.
- Ensure all properties are managed in accordance with company standards, client expectations and relevant legislation across the wider portfolio.
- Monitor property performance, occupancy levels, maintenance programmes and service delivery.
- Manage expenditure and financial performance across the portfolio.
- Coordinate refurbishments and improvement projects where required.
Client Relationship Management
- Serve as the primary contact for key corporate and private clients.
- Build and maintain strong client relationships through regular communication and portfolio reviews.
- Prepare and present management reports, performance updates, and strategic recommendations.
- Resolve escalated client concerns promptly and professionally.
- Identify opportunities to improve service delivery and enhance client satisfaction.
Team Leadership & Development
- Lead, mentor, and support a team of Property Managers and administrative staff.
- Set objectives, conduct performance reviews and support professional development.
- Promote a high performance culture focused on customer service, accountability and continuous improvement.
- Manage workloads and resource allocation across the team.
- Support recruitment, onboarding and training initiatives.
Compliance & Risk Management
- Ensure full compliance with all relevant property legislation, health and safety requirements and company policies.
- Monitor statutory inspections, certifications and compliance documentation.
- Manage risk assessments and implement corrective actions where necessary.
- Oversee complaint handling and ensure issues are resolved effectively.
Operational Excellence
- Develop and implement efficient property management processes and procedures.
- Analyse portfolio performance data and identify opportunities for operational improvements.
- Work collaboratively with maintenance contractors, suppliers and internal departments.
- Support business growth through client retention portfolio expansion and new business opportunities
Qualifications, Skills & Experience
- Significant experience in residential property management, lettings and rental portfolio management.
- Previous people management experience with responsibility for leading and developing teams.
- Strong client facing experience managing key accounts and stakeholder relationships.
- Excellent communication and relationship building skills.
- Ability to manage multiple priorities across a national portfolio.
- Commercial awareness and problem solving capability.
- Strong IT skills including property management systems and Microsoft Office.
- ARLA qualification desirable.
- Full UK driving licence essential.
Pay: £45,000.00-£50,000.00 per year
Benefits:
- Private medical insurance
Work Location: In person
