Overview
We are seeking a professional and welcoming Hotel Receptionist to join our team. The successful candidate will be the first point of contact for our guests, responsible for delivering exceptional guest services and ensuring a smooth check-in and check-out process. This role offers an excellent opportunity to work in a dynamic hospitality environment, providing personalised service to diverse guests. Previous hotel experience is highly desirable to enhance guest interactions and overall service quality.
Working pattern is based on Early (7:30am - 4pm) or Late (3pm - F) shifts, based on working a 5 day week, including weekends.
Responsibilities
- Greet guests upon arrival and assist with check-in procedures
- Manage guest enquiries efficiently via phone, email, or in person with exemplary phone etiquette
- Handle reservations, cancellations, and modifications accurately using the hotel management system (RezControl)
- Provide information about hotel facilities, local attractions, and services to enhance guest experience
- Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards
- Process payments securely and issue receipts or invoices as required
- Maintain a tidy and organised reception area at all times
Requirements
- Previous experience in a hotel or hospitality environment is preferred but not essential; training will be provided for suitable candidates
- Excellent communication skills, with the ability to converse fluently in English; additional languages such as French, Spanish, or Mandarin are advantageous
- Strong organisational skills with attention to detail
- Ability to remain calm under pressure and handle multiple tasks simultaneously
- Demonstrated proficiency in using hotel management software or similar systems is desirable
- Knowledge of good phone etiquette and guest service principles
- A friendly demeanour coupled with a professional appearance and attitude
Benefits
- Monthly Gratuities
- Free use of swimming pools, gym and tennis court
- Discounted accommodation bookings
- Free meals on duty
- Uniform provided
Pay: £26,500.00-£27,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site gym
- On-site parking
Work Location: In person
