Property Manager Manager
Location: West London (Ladbroke Grove)
Salary: £40,000 per annum
Job Type: Full-Time | Permanent | Office-Based
About the Company
An exciting opportunity has arisen for an experienced Property Manager Manager to join a well-established and highly respected independent property agency based in Ladbroke Grove, West London.
With an outstanding reputation across Residential Lettings, Property Management, and Sales, the business works with a diverse portfolio of private landlords, delivering a high standard of service and expertise.
We are seeking a driven, organised, and experienced Property Management professional to support, motivate, and develop a busy team while ensuring exceptional service is delivered to both landlords and tenants.
As Property Manager Manager, you will oversee the day-to-day operations of the Property Management department, ensuring compliance, operational efficiency, and outstanding customer service. You will play a key role in supporting the team, maintaining high performance standards, and contributing to the continued growth of the business.
Key Responsibilities
- Monitor rent collection and proactively manage arrears.
- Oversee maintenance issues and coordinate contractors to ensure timely resolutions.
- Manage tenancy rent increases, including serving Section 13 Notices.
- Coordinate tenancy terminations and end-of-tenancy check-outs.
- Process and manage property licence applications where required.
- Ensure full compliance with all statutory requirements, including gas safety certificates, EICRs, and other regulatory obligations.
- Prepare and serve Section 8 and Section 13 Notices.
- Manage possession proceedings, including court applications and associated documentation.
- Attend court hearings and bailiff appointments where required.
- Maintain exceptional customer service standards and support positive online reviews.
- Ensure accurate record-keeping and reporting through CRM systems.
- Support business growth by identifying opportunities to cross-sell Lettings, Sales, and Property Management services.
- Carry out rent reconciliation and payment processing.
- Utilise Reapit and Veco systems effectively (experience is highly desirable).
About You
The successful candidate will have:
- Previous experience in residential Property Management.
- Strong knowledge of current landlord and tenant legislation.
- Experience managing rent reconciliation and financial processing.
- Excellent communication, negotiation, and problem-solving skills.
- Outstanding organisational and time management abilities.
- Strong IT skills and experience using CRM systems.
- A proactive and customer-focused approach.
- A full UK driving licence is desirable but not essential.
- Experience using Reapit and Veco would be a significant advantage.
Desirable Qualifications & Experience
- ARLA Propertymark, NAEA, or NFoPP qualifications.
- Experience managing possession proceedings and attending court hearings.
What We Offer
- Competitive salary of £40,000.
- Performance-related bonus opportunities.
- Additional annual leave based on length of service.
- A supportive, collaborative, and established team environment.
- The opportunity to join a respected agency with an excellent reputation and genuine career progression.
Pay: Up to £40,000.00 per year
Benefits:
Work Location: In person
