About KOZLE
KOZLE is a busy Turkish grill restaurant in the heart of Newcastle city centre. We focus on quality food, warm hospitality and providing every guest with an excellent dining experience.
We are looking for an experienced Front of House Team Member to join our team. We are looking for someone who is confident, professional, reliable and genuinely enjoys looking after customers.
This role would suit someone who already has experience working in a busy, full-service restaurant and understands what good hospitality looks like.
The Role
Your responsibilities will include:
- Welcoming guests and providing friendly, professional service
- Taking food and drink orders accurately
- Using our electronic POS/tablet ordering system
- Serving food and drinks efficiently
- Having good knowledge of the menu and being able to make recommendations
- Understanding allergens and following our allergen procedures carefully
- Checking on tables throughout their meal and responding quickly to customer requests
- Processing bills and payments accurately
- Helping manage reservations and walk-in customers
- Communicating closely with the kitchen and other Front of House team members
- Clearing, resetting and preparing tables
- Maintaining high standards of cleanliness throughout the restaurant and service areas
- Supporting other members of the team wherever required
- Helping ensure every customer leaves with a positive impression of KOZLE
What We Are Looking For
Previous Front of House experience in a busy restaurant is essential.
The right candidate will:
- Be confident dealing with customers and managing their own tables
- Have excellent communication and customer service skills
- Be friendly, professional and well presented
- Be reliable and punctual
- Remain calm and organised during busy services
- Have good attention to detail
- Be comfortable working as part of a team
- Be willing to help with all Front of House duties, including cleaning and maintaining the restaurant
- Be available to work evenings and weekends
- Have a positive attitude and a strong work ethic
Experience with table service, electronic ordering systems and handling customer concerns would be an advantage.
Hours and Pay
- Permanent, part-time position
- Approximately 16–30 hours per week
- Additional hours may be available for the right candidate
- Pay is in line with the applicable National Minimum Wage/National Living Wage
- 100% of customer tips are distributed to staff
- Discounted or free food
- Employee discount
We are happy to provide training on our own systems and menu, but we are specifically looking for someone who already understands restaurant Front of House service and can become a strong member of the team.
If you are passionate about hospitality, take pride in providing excellent service and enjoy working in a busy restaurant environment, we would like to hear from you.
Pay: £10.85-£12.71 per hour
Expected hours: 16.0 – 30.0 per week
Benefits:
- Discounted or free food
- Employee discount
Application question(s):
- Please state your availability for daytime, evening and weekend shifts, including any days or times you are unable to work.
- Briefly describe your previous Front of House experience and the type of restaurant you worked in.
Experience:
- Restaurant Front of House: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
