Knowles Fleet is one of the UK’s leading transport management service providers, helping hundreds of organisations up and down the country to successfully run their fleets.
We’re 100% owned by our employees, which means everyone shares in our profits through regular bonuses. Plus, we offer a comprehensive benefits package that includes a car scheme, staff discounts, health and wellbeing perks and more.
Our team of 80 currently work from our head office in Great Bentley near Colchester.
As of July 2026, we will be relocating to Lodge Park Business Centre, Lodge Lane, Colchester CO4 5NE.
Working hours are Monday to Thursday 08:30 – 17:30 and Friday 08:30 – 16:30.
As of July 2026, we will be relocating to Lodge Park Business Centre, Lodge Lane, Colchester CO4 5NE.
Working hours are Monday to and Friday 12.00pm - 5.00pm
Overview
The main purpose of this role is to be the first point of contact for anyone getting in touch with the company, whether they’re visiting in person, calling, or using live chat or email. The Receptionist helps make sure everyone feels welcomed and that enquiries are handled quickly and sent to the right place.
Alongside greeting visitors and managing day-to-day communication, the role also supports the wider team with general admin tasks. This includes helping during busy periods, sorting post, sending out key documents, ordering supplies, and assisting users with simple account queries.
Responsibilities
- Welcome all visitors, drivers, suppliers, and contractors promptly and professionally, ensuring they sign in/out and follow all safety and security procedures.
- Monitor and manage Tawk (live chat) inquiries, responding or directing to the appropriate department.
- Monitor the enquiries mailbox, ensuring timely responses or escalations.
- Answer switchboard calls, providing information where appropriate or directing callers to the correct team.
- Manage the call-back facility, ensuring follow-up actions are completed promptly.
- Provide telephone support to all departments during busy periods or staff absences.
- Deal with incoming and outgoing post, ensuring accurate distribution.
- Provide administrative support to departments during peak workloads or staff absence.
- Assist users with unlocking online accounts and updating their address details.
- Produce and send claims history letters as required.
- Send letters and supply insurance certificates for parking permit requests.
- Order staff uniform, food supplies, and general office supplies as needed.
- Maintain a tidy, professional, and welcoming reception area at all times
Skills
- Proven office experience with strong organisational abilities
- Proficient computer skills, including Microsoft Office Suite (Word, Excel, Outlook)
- Excellent phone etiquette with the ability to communicate clearly and professionally
- Strong organisational skills with attention to detail in data entry and record keeping
- Previous clerical or administrative experience preferred but not essential
- Ability to multitask effectively in a fast-paced environment
The salary for the post is £28,129.46, calculated on a pro-rata basis.
Following 12-months continuous service you will also qualify for a monthly EOT bonus.
We are committed to fostering an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from all backgrounds and actively encourage diversity
Pay: £28,129.46 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
Work Location: In person
