Account Manager – Sales & Customer Projects
Adaptabox
Full-Time | Permanent
Adaptabox is growing fast, and we’re looking for a brilliant Account Manager – Sales & Customer Projects to join the team and become one of the key people driving our customer experience forward.
This is not a sit-back-and-wait-for-the-phone-to-ring kind of role.
It’s fast-paced, varied, commercial and hands-on.
You’ll be speaking to new customers, progressing exciting projects, organising quotes, chasing opportunities, working with suppliers, helping coordinate designs and materials, raising invoices, managing accounts and making sure our customers feel looked after from the very first enquiry through to completion and beyond.
In short, you’ll be the person helping to keep everything moving.
What You’ll Be Doing
You’ll take ownership of customers and opportunities from the moment they come into the business.
That means contacting new sales leads quickly, understanding what they’re looking for, asking the right questions and helping turn an initial idea into a genuine opportunity.
Some customers will know exactly what they want.
Others will arrive with little more than an idea and a Pinterest board.
Your job is to help guide them through the process.
You’ll nurture each opportunity, build the relationship, coordinate quotes and information and develop the enquiry until it’s ready for our senior management team to step in and close the deal.
Once a project is moving, you’ll remain a key point of contact, helping coordinate everything behind the scenes and making sure the customer always knows what is happening.
Your Day Could Include:
- Calling new sales enquiries and finding out exactly what the customer wants
- Following up quotes and keeping opportunities moving
- Building relationships with prospective and existing customers
- Preparing and coordinating customer quotations
- Liaising with managers on pricing, specifications and project requirements
- Working with our design team to organise drawings and customer concepts
- Helping customers develop their ideas into real projects
- Ordering materials, cladding and other project requirements
- Speaking with suppliers and obtaining prices
- Organising supplier orders and payments
- Raising customer invoices
- Keeping customers updated throughout their project
- Managing aftercare once projects are completed
- Looking after existing customer accounts and spotting future opportunities
- Keeping sales pipelines, records and project information organised
- Supporting general commercial and administrative tasks across the business
And probably solving a few unexpected problems along the way.
The Kind of Person We’re Looking For:
We want someone who loves getting things done.
Someone who is organised, confident, friendly and comfortable picking up the phone.
You’ll enjoy speaking to customers, building relationships and turning conversations into opportunities.
You’ll also be the kind of person who notices something needs doing and sorts it rather than waiting for someone else to ask.
If you enjoy variety, responsibility and being right in the middle of everything, you’ll probably love this role.
You’ll Be Great at This If You Are:
- Confident speaking to customers on the phone
- Naturally organised
- Positive and enthusiastic
- Comfortable following up leads and quotations
- Commercially aware
- Good at building relationships
- Able to juggle several projects at once
- Proactive and self-motivated
- Comfortable speaking with suppliers
- Confident dealing with quotations, invoices and general administration
- A strong communicator
- Detail-focused without losing sight of the bigger picture
- Happy working independently while still being part of a close team
Experience in account management, sales, customer service, construction, manufacturing, interiors, project coordination or a similar environment would be useful, but we’re equally interested in attitude, energy and personality.
Why Adaptabox?
Because no two days are quite the same.
We create bespoke spaces and conversions for a huge range of customers, which means every project brings something different.
One day you could be discussing a garden room.
The next, a commercial unit, hospitality space or completely bespoke conversion.
You’ll be involved in projects from the very beginning, see them develop and get the satisfaction of watching ideas turn into finished spaces.
We’re an ambitious company with big plans, and we want people who want to grow with us.
For the right person, this role has plenty of room to develop into a more senior account management, sales or commercial position as the business expands.
This Could Be Your Role If...
You love customers.
You love organisation.
You enjoy sales without wanting to spend your whole life cold calling.
You like being busy.
You like solving problems.
And you get a genuine buzz from turning an enquiry into a happy customer and a successful project.
If that sounds like you, we’d love to hear from you.
Come and be part of the next chapter of Adaptabox.
Pay: £26,000.00-£38,000.00 per year
Benefits:
- Company events
- On-site parking
Ability to commute/relocate:
- Thirsk YO7 1QY: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
