This is an exciting opportunity to join our organisation as a Carers Digital Inclusion Worker.
Location: Shipley, Bradford (frequent travel across Bradford District)
Hours: 30 hours per week (12 month contract from start date)
Salary: £27,000- £28,250 (full time equivalent)
Contract: 12 month contract
Closing date: Sunday 16th August 2026
About the Role
As the Carers Digital Inclusion Worker you will coach digitally excluded carers to enable them to use online services confidently and safely. You will support carers to develop the skills they need to allow them to utilise online tools to lead a more independent and empowered life. Training would be delivered to carers in small groups as well as 1:1 digital skills development support.
You must drive and have access to own vehicle, or suitable alternative and time efficient travel arrangements, to move around Bradford District, carrying equipment as needed.
Your work aligns with local safeguarding procedures, promoting wellbeing and positive change for individuals.
Key Responsibilities
Digital knowledge and support:
Deliver one to one, telephone and group sessions to carers to enable them to use IT equipment in order to;
- Engage with the GP’s and other NHS services
- Connect with friends and family
- Use the internet
- Support their mental health and wellbeing
- Understand all types of equipment (desktops, laptops, tablets and phones), operating systems (Windows, Android, Apple and Kindle) and software (programs and apps).
- Research solutions to client’s challenges through using appropriate equipment and browsing the internet.
- Ensure that all equipment is accounted for at all times.
- Organise appropriate one-to-one and group support programmes for clients, delivered directly and by volunteers.
- Support the identification, recruitment and training of volunteers.
Personalised Support:
- Build safe, trusting relationships with individuals based on non-judgmental listening.
- Refer and sign-post to various resources, opportunities and activities in the community to promote choice and informed decision-making.
- Organise own day to day tasks, exercising judgement and referring to senior staff issues outside own scope of practice.
- Work with a high level of awareness of safeguarding in order to both prevent and respond appropriately to abuse.
- Work within policies including health and safety and data protection.
- Demonstrate excellent communication skills, with a reassuring and patient manner.
Outreach and Promotion:
- Participate, as a representative of Carers’ Resource, in multi-agency meetings, voluntary forums and other events, feeding back appropriately to your line manager and the team.
- Promote the service, and wider Carers’ Resource services externally.
- Undertake marketing and promotion for the service.
- Identify and recruit clients.
Partnership and Advocacy:
- Liaise with professionals and agencies to effect positive changes for clients.
- Act as an advocate when extra support is required to empower them towards effective solutions.
- Ability to work in partnership with other external services and agencies
- Promote and demonstrate effective communication at all times with service users, carers, colleagues and other departments. Recognise the need for tact, consideration and confidentiality
Documentation and Collaboration:
- Maintain up to date and accurate records while respecting confidentiality guidelines.
- Report, document and act on untoward incidents appropriately, escalating as indicated.
- Collect project monitoring information and data to feed back to the Manager.
- Collaborate effectively with the team, volunteers, and external agencies for holistic support delivery.
- Participate in training and team meetings, demonstrating effective teamwork and proactive engagement.
- Work to Key Performance Indicators and support with monitoring reports as required e.g. case studies for funders/trustees, contract monitoring etc.
- Work within all the policies and practices of Carers’ Resource, follows health and safety procedures.
- Follow all financial controls and ensure all expenditure is fully accounted for
Continuous Improvement:
- Stay updated on relevant services and organisations.
- Take responsibility, in consultation with your line manager, for personal development and progression, participating in performance reviews and regular supervision.
- Attend all role relevant mandatory training and role specific training and other staff development opportunities as and when required.
- Make full use of supervision, peer support with other workers and other support as necessary in order to remain well and safe. Accept and learn from feedback.
Please refer to the job description for the person specification*
Contact Julie Peacock if you wish to discuss the role on 01274 449660
Please apply directly on our Carers' Resource website: https://www.carersresource.org/about/job-vacancy/carers-digital-inclusion-worker-2/
Pay: £27,000.00-£28,250.00 per year
Work Location: In person
