BWT, Europe’s largest water treatment company with more than 30 years of experience in the industry, has recently joined forces with Eden Springs, a leading provider of drinking water and coffee solutions for homes and workplaces. Together, we’re creating a stronger, more innovative organisation focused on providing great products, great service, and sustainable solutions for our customers.
We’re building a culture that feels purposeful and supportive - somewhere people enjoy working and feel proud of the impact they make. We want to attract colleagues who care about delivering an excellent experience to our customers.
If you’re passionate about helping people and want to be part of a growing, forward‑thinking business, we’d love to hear from you.
The Customer Service Representative will take ownership and responsibility for all customer contact relating to the provision of products, services and information. The role will play a key part in enhancing customer satisfaction and revenue growth by driving service excellence.
Key Responsibilities
- Dealing with a range of customer service queries by telephone, email and live chat accurately to enhance first point of contact resolution
- Assisting customers to troubleshoot their equipment if possible or requesting a service visit if necessary
- Collaborate with internal departments to resolve customer issues relating to the supply of a service or products in a timely manner
- Work closely with Customer Management Team to escalate issues where required to remove blockages and ensure resolution
- Share best practice and drive continuous improvement
- Maintain an in-depth understanding of our products and services through effective communication and collaboration with other stakeholders
Profile
- A confident individual with drive, a proactive attitude and a passion for providing excellent customer service
- Polite and professional telephone manner
- Positive outlook, a clear focus on delighting customers and a desire to take ownership of issues
- Positive attitude to personal and professional development
- Strong written skills with an ability to deliver an accurate and concise message
- Able to build meaningful relationships across all departments and influence others.
- Empathetic and able to see things from different points of view
- Excellent timekeeping and attention to detail
Job Types: Full-time, Permanent
Benefits:
- Free, on-site parking
- Health & wellbeing programme
- 37.5 hours a week, Monday to Friday
- 23 days annual leave, plus bank holidays.
Schedule:
- 8 hour shift
- Monday to Friday
- 8.30am-5.00pm
- No weekends
- Potential for part time/job share
Work Location: In person
Pay: £24,784.50 per year
Benefits:
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
