About the Role
Pack N Fly Holidays Ltd operates within the travel services, holiday planning, booking coordination, and customer support sector, helping customers arrange organised, reliable, and enjoyable travel experiences. We are seeking a Travel Services Manager to oversee daily travel operations, coordinate booking support, and ensure a professional customer experience across the business.
Why Join Us?
Career Growth Opportunity
Develop your management career within a professional UK-based travel and holiday services company.
Competitive Compensation
Receive a realistic and competitive annual salary aligned with mid-level travel services management roles in Manchester.
Professional Travel Environment
Work in a structured setting that values customer service, organisation, teamwork, and reliable travel support.
Meaningful Business Impact
Help improve booking efficiency, strengthen customer satisfaction, and support continued business growth.
Key Responsibilities
- Manage daily travel services, holiday booking support, and customer service workflows
- Coordinate customer enquiries, booking updates, travel arrangements, and service requests
- Support travel consultants, administrative staff, and service teams
- Liaise with clients, suppliers, hotels, transport providers, and internal departments
- Monitor booking accuracy, customer feedback, service quality, and operational reports
- Prepare schedules, reports, service updates, and process improvement recommendations
- Ensure travel services follow company procedures, customer requirements, and service standards
What We Are Looking For
Experience
- Experience in travel services, holiday planning, tourism operations, booking coordination, hospitality, or customer service
- Previous team coordination or supervisory experience is preferred
- Experience working with travel systems, customer enquiries, suppliers, or booking platforms is an advantage
Skills
- Travel services management
- Booking and itinerary coordination
- Customer service and issue resolution
- Team supervision and workflow planning
- Reporting, documentation, and service monitoring
- Strong communication, organisation, and attention to detail
Education
- Bachelor’s degree in Travel Management, Tourism Management, Hospitality Management, Business Administration, or a related field is preferred
- Professional certifications in travel services, customer service, hospitality, or operations management are an advantage
Pay: £40,000.00-£56,000.00 per year
Benefits:
- Casual dress
- Financial planning services
- Health & wellbeing programme
- Language training provided
- Referral programme
- Transport links
Work Location: In person
