Main Duties
The role of helpdesk co-ordinator is to end-to-end support the facilities management helpdesk, ensuring that requests are dealt with professionally and are completed within required service levels based upon accurate prioritisation and allocation. Using our CAFM software (Facilio) the helpdesk co-ordinator will log and monitor all reactive and planned works to ensure non-conformance is escalated appropriately, and that clients has live access to accurate information on the current status of all activities.
Knowledge, skills & experience required:
- Pedigree in a service provider/client delivery working on a helpdesk an integrated FM relationship
- Background in managing complex national supply chain to complete reactive/planned activities
- Good understanding facilities management services and relevant legislation
- Understanding of the importance of accurate and timely data
- Experience of working with a CAFM package
- Robust understanding of information security and areas such as GDPR
- Ability to think from the point of view of an end user, customer, and operation
- Background in using data in an FM environment to improve delivery
Successful candidate will have:
· Strong customer service skills
· Ability to effectively communication regardless of the level of the recipient
· Innate need to problem solve
· Zero tolerance approach to addressing health & safety risk
· Acute sense of pride in delivering great customer service
· Excellent communication skills (written & verbal)
· Good listening skills and ability to interpret data and problem solve
· Self-motivated and able to work on own initiative in a team environment
· Takes ownership and holds self-accountable for delivery within remit
· Collaborative and influencing skills
· Ability to work under pressure and meet deadlines and targets
· Does not allow difficulties to get in the way of quality and final delivery
Job Types: Part-time, Permanent
Pay: £30,000.00 per month
Benefits:
- Employee discount
- Employee mentoring programme
- Paid volunteer time
- Work from home
Education:
- GCSE or equivalent (preferred)
Experience:
- Help desk: 1 year (preferred)
- Facilities management: 1 year (preferred)
Work Location: Hybrid remote in Theale (Berkshire, South East Region)
